Archived posting to the Leica Users Group, 2016/01/18
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Following my long email of Saturday, I have spoken with Iiyama this morning who, without hesitation, apologised and agreed to send a new screen out tomorrow. That is what I call customer service from both Apple and Iiyama - a totally new computer, a totally new screen and ?240 ($340) in the bank. Gerry > On 17 Jan 2016, at 07:14, Gerry Walden <gerry.walden at icloud.com> wrote: > > Thank you everybody who has tried to help. All cables have been tested on > other equipment to ensure they are working fine, as have all adapters. I > am 100% sure this is not cable related. > > Gerry > >> On 16 Jan 2016, at 22:05, Gerry Walden <gerry.walden at icloud.com> wrote: >> >> Ric >> >> Thanks for your input. A new HDMI cable would not explain why the new >> replacement screen would not work with the new computer when connected >> via the DVI slot. >> >> Gerry >> >>> On 16 Jan 2016, at 22:01, RicCarter <ric at cartersxrd.net> wrote: >>> >>> i?d sure try a new hdmi cable >>> >>> ric >>> >>>> On Jan 16, 2016, at 4:41 PM, Gerry Walden <gerry.walden at icloud.com> >>>> wrote: >>>> >>>> As some of you know I have had problems with mu Mac Mini computer. I >>>> now need somebody who knows something to advise me. The history is as >>>> follows: >>>> >>>> I have a Mac Mini which was purchased from Apple and was upgraded from >>>> 4 to 8gb of Ram by them. The original purchase was about 15 months ago. >>>> This was connected to an Iiyama 27? monitor via the HDMI port. The >>>> monitor was purchased in May 2015. >>>> >>>> About 3 weeks ago the computer froze and I had a white screen with >>>> thousands of coloured pixels over it. All aspects of the computer were >>>> checked out at the Apple store with no fault found, but for safety they >>>> re-installed to operating system but on return home the fault persisted >>>> so the next day I returned to the store and they again checked the >>>> computer thoroughly and again no fault was diagnosed. Meanwhile I had >>>> connected the laptop to the screen via the DVI port and all was working >>>> fine (the laptop has no HDMI slot). This tended to suggest that it was >>>> the HDMI port on the screen that was faulty. >>>> >>>> I contacted Iiyama who sent another screen down, and this was installed >>>> on Tuesday of this week. Today the problem returned, this time the >>>> screen being black (with a faint glow) with a broad black band down the >>>> centre of it. >>>> >>>> I returned to the Apple store who uttered something about a fault on >>>> the video output side as being a possibility, and replaced the machine >>>> with a brand new one. The new machine already has 8gb RAM in it and a >>>> much larger hard disk because it is a newer model. They also refunded >>>> my original upgrade costs of ?240 ($340) which is great. On installing >>>> the new machine and connecting it to the screen my problem persists. >>>> >>>> MY QUESTION IS is it possible that a problem with the first machine >>>> has damaged both screens if a component was faulty. To me it seems >>>> unlikely that the new Iiyama screen would fail after only 5 days use, >>>> but anything is possible. BTW the new computer is working fine at the >>>> moment with an old Acer screen. >>>> >>>> Your thoughts on the subject would be appreciated. >>>> >>>> Thanks! >>>> >>>> Gerry >>>> >>>> Gerry Walden LRPS >>>> www.gwpics.com >>>> +44 (0)23 8046 3076 or >>>> +44 (0)797 287 7932 >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Leica Users Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information