Archived posting to the Leica Users Group, 2016/01/16

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Subject: [Leica] Computer advice needed following problems
From: ric at cartersxrd.net (RicCarter)
Date: Sat, 16 Jan 2016 17:01:28 -0500
References: <5418C1B7-C5B8-4F62-8ADE-195DC64DC3BD@icloud.com>

i?d sure try a new hdmi cable

ric

> On Jan 16, 2016, at 4:41 PM, Gerry Walden <gerry.walden at icloud.com> 
> wrote:
> 
> As some of you know I have had problems with mu Mac Mini computer. I now 
> need somebody who knows something to advise me. The history is as follows:
> 
> I have a Mac Mini which was purchased from Apple and was upgraded from 4 
> to 8gb of Ram by them. The original purchase was about 15 months ago. This 
> was connected to an Iiyama 27? monitor via the HDMI port. The monitor was 
> purchased in May 2015.
> 
> About 3 weeks ago the computer froze and I had a white screen with 
> thousands of coloured pixels over it. All aspects of the computer were 
> checked out at the Apple store with no fault found, but for safety they 
> re-installed to operating system but on return home the fault persisted so 
> the next day I returned to the store and they again checked the computer 
> thoroughly and again no fault was diagnosed. Meanwhile I had connected the 
> laptop to the screen via the DVI port and all was working fine (the laptop 
> has no HDMI slot). This tended to suggest that it was the HDMI port on the 
> screen that was faulty.
> 
> I contacted Iiyama who sent another screen down, and this was installed on 
> Tuesday of this week. Today the problem returned, this time the screen 
> being black (with a faint glow) with a broad black band down the centre of 
> it.
> 
> I returned to the Apple store who uttered something about a fault on the 
> video output side as being a possibility, and replaced the machine with a 
> brand new one. The new machine already has 8gb RAM in it and a much larger 
> hard disk because it is a newer model. They also refunded my original 
> upgrade costs of ?240 ($340) which is great. On installing the new machine 
> and connecting it to the screen my problem persists.
> 
> MY QUESTION IS  is it possible that a problem with the first machine has 
> damaged both screens if a component was faulty. To me it seems unlikely 
> that the new Iiyama screen would fail after only 5 days use, but anything 
> is possible. BTW the new computer is working fine at the moment with an 
> old Acer screen.
> 
> Your thoughts on the subject would be appreciated.
> 
> Thanks!
> 
> Gerry
> 
> Gerry Walden LRPS
> www.gwpics.com
> +44 (0)23 8046 3076 or
> +44 (0)797 287 7932
> 
> 
> 
> 
> 
> 
> 
> _______________________________________________
> Leica Users Group.
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Replies: Reply from gerry.walden at icloud.com (Gerry Walden) ([Leica] Computer advice needed following problems)
In reply to: Message from gerry.walden at icloud.com (Gerry Walden) ([Leica] Computer advice needed following problems)