Archived posting to the Leica Users Group, 2010/04/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I just send my Leicas to DAG. But then my Leicas don't have any wires or batteries in them. On Apr 28, 2010, at 6:11 PM, Geoff Hopkinson wrote: > Jeffery, I have no experience with Leica USA (nor Toyota but that > is not > relevant). I know that you are a very unhappy customer of Leica USA > and have > reported very bad experiences with them here. Tina's camera service > was > performed at Solms, as was mine. In my opinion the LUG is not often > apologetic for Leica. Quite the opposite, you read about negative > experiences like yours but good experiences can go unreported, > which is why > I make comment. > You've expressed some very strongly held views on the subject and I > won't > comment further then. > Cheers > Geoff > http://www.pbase.com/hoppyman > > > On 29 April 2010 07:50, Jeffery Smith <jsmith342 at gmail.com> wrote: > >> It is the same type of excellent service that is costing Toyota >> billions of >> dollars this year. Good for some, horrendous for others, and based >> on an >> arrogance that will eventually destroy the company if it is not >> addressed. I >> am pleased to hear that the fellow who ignored all of my >> communications and >> had "just stepped away from his desk" on about 50 occasions when I >> called >> has been reassigned. Good for Leica USA. It should have happened much >> sooner. >> >> The LUGers are very often apologetic for Leica. To tell someone >> with a >> defective M8 or M9 that a problem can be solved by removing and >> replacing >> the battery every time the camera screws up would most certainly >> not be >> tolerated if one were using a Nikon or Canon. To think that one >> should >> expect to pay two months' salary for a camera body only to have to >> remove >> and replace the battery before shooting a frame is patent >> absurdity. If >> Leica wants to be the most expensive 35mm camera on the face of >> the earth, >> the damned thing should be fixed when defective. >> >> Jeffery >> >> >> On Apr 28, 2010, at 4:34 PM, Geoff Hopkinson wrote: >> >>> Nothing disingenuous about this. Tina can speak for herself, but I >> received >>> excellent service on an upgrade and two lens calibration/ >>> adjustments as >> an >>> amateur. I got better than express service with no express fees >>> as well >> as >>> 150 EUR extra work free, plus international courier delivery also >>> free. I >>> made no claims nor generalisations nor claims that every service >> transaction >>> would be identical, just stated the facts in this incident. >>> There are reports of complaints. This was a report of someone who >> received >>> excellent service and then was happy to report it here. >>> >>> Cheers >>> Geoff >>> http://www.pbase.com/hoppyman >>> >>> >>> On 29 April 2010 00:41, charcot <charcot at comcast.net> wrote: >>> >>>> Just to echo Frank's note these stories of record repair times are >>>> disingenuous - like flying first class - of course your trip was >>>> better >> -got >>>> to eat and drink first!!! >>>> >>>> ernie >>>> Frank Filippone wrote: >>>> >>>>> The difference between Tina's service and some of the rest of >>>>> us.....? >>>>> >>>>> She is a Pro in their special service program. Many of the >>>>> rest of us >> are >>>>> not. >>>>> >>>>> What this all means is that for the "normal" Joe, YMMV. >>>>> >>>>> There are too many horror stories about the time it takes to >>>>> get Leica >>>>> Service to make any generalizations..... >>>>> It takes the time it takes. Period. >>>>> >>>>> Always own a backup. >>>>> >>>>> Frank Filippone >>>>> red735i at earthlink.net >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Leica Users Group. >>>>> See http://leica-users.org/mailman/listinfo/lug for more >>>>> information >>>>> >>>>> >>>>> >>>> >>>> >>>> _______________________________________________ >>>> Leica Users Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more >>>> information >>>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information >> > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information