[Leica] Leica Service

[tgray at 125px.com (Tim Gray)]

On Apr 28, 2010 at 04:50 PM -0500, Jeffery Smith wrote:
> It is the same type of excellent service that is costing Toyota billions 
> of 
> dollars this year. Good for some, horrendous for others, and based on an 
> arrogance that will eventually destroy the company if it is not addressed.

I didn't get bad service, but I can't say it was great.  I sent in my lens 
after being told a cleaning of the aperture blades and coding would be $175 
and would take 4-6 weeks.  I sent it in and was then sent a quote of $325 
and 3-5 week repair time.  Ok, fair enough.  About 6-7 weeks later, I 
contacted them wondering where my lens was.  I got a brief reply that a part 
was back ordered and it would be a couple weeks or something.  It showed up 
about a week later.  I don't have any real complaints about the service; 
they did do good work.  It would have been nice though had they sent an 
email or called to tell me my repair was going to be late.

If I recall, I had to pay shipping both ways too.  The lens wasn't under 
warrantee which almost makes it more inexcusable.  I was paying for their 
service and they didn't communicate that well, nor did they complete the job 
on time.