Archived posting to the Leica Users Group, 2007/03/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Gee - what planet do you live on? I assume you build your own machines, have a spare power supply just sitting on the shelf, and can rack out the old one and put the new one in. But wait, maybe this machine is under warranty! The manufacturer SHOULD replace the defective power supply. And golly, they DID, in less than 24 hours. Lets see...would Dell do this better? HP? Maybe if you have a 4 hour response time contract for maintenance.... Now if you bought a built from parts from a mom and pop store down the street who uses a few standard components then you might get a better turn-around. But I think it's more likely that you don't have a power supply to replace the one that died. That you'd have to either order one in (a day) or spend time going into town to buy the replacement or get it traded in for a working one (if they were feeling good.) The guy got good service, in my opinion. He couldn't have gotten his dishwasher fixed faster in this neck of the woods that's for darn sure. Adam On 3/20/07, Nick Roberts <nickbroberts@yahoo.co.uk> wrote: > Fair enough - I suspected that might be the case. Doesn't change the main > point that this isn't really very good service. In fact it's worse if it's > just as easy to do! > > Nick > > ----- Original Message ---- > From: Dave Mason <leica@dmason.net> > To: Leica Users Group <lug@leica-users.org> > Sent: Tuesday, 20 March, 2007 7:23:36 PM > Subject: Re: [Leica] OT: Apple computer repair > > > Nick Roberts <nickbroberts@yahoo.co.uk> writes: > > > Must say this story made me very thankful I use a PC and could > > replace it myself in no time. Half a day? Absurd! Anything longer > > than while-you-wait seems outrageous to me if the place cared at all > > about customer service. An extreme case of underpromising and > > overdelivering! Still, that kind of customer loyalty - thinking poor > > service is good - makes me wish I had Apple stock, and lots of > > it. ;) > > > One may replace their own hardware in an Apple too - I've even done so > on my laptop. Not a problem. A computer is a computer. > > > Dave > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > > > ___________________________________________________________ > To help you stay safe and secure online, we've developed the all new > Yahoo! Security Centre. http://uk.security.yahoo.com > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >