Archived posting to the Leica Users Group, 2015/06/10

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Subject: [Leica] OT Sensor rot
From: mark at rabinergroup.com (Mark Rabiner)
Date: Wed, 10 Jun 2015 10:19:00 -0400

You can start by having your camera store send it in for you then calling
Leica and seeing what kind of response you get. As the camera store in this
repair transaction is their customer not you you'd be lucky if they took the
call at all. I wouldn't!
A lot of years on the Lug and I'm trying to remember someone having a camera
store send in their Leica to Germany instead of just sending it themselves..
I think this is a first.


On 6/10/15 9:49 AM, "Gerry Walden" <gerry.walden at icloud.com> wrote:

> And it is stories like this that would actively stop me buying a digital 
> Leica
> of any kind. OK, all cameras are liable to need a new sensor, and no 
> camera is
> immune from that, but poor customer service like this has no
> excuses.

Gerry

Gerry Walden
023 8046 3076

> On 10 Jun 2015, at 07:43,
> Herbert Kanner <kanner at acm.org> wrote:
> 
> Here?s the final ending of the M9
> sensor rot story I phoned Leica this morning (about  3 PM their time) and 
> for
> the first time the phone was answered by a very snarky woman. All she would
> tell me was that my camera needed a new sensor. When I asked to speak to 
> the
> technician, she said customers don?t get to speak to technicians. When I 
> made
> reference to an upgrade to an M 240, she said that since a camera store 
> sent
> it in, I had to speak to the camera store!!!.
> 
> So, I phoned Keeble and
> Shuchat, and the nice chap there told me that technically, she was right, 
> but
> !!! He also said that they had also asked the store to send in a picture
> showing the fault. He wondered why they couldn?t put a card in the camera 
> and
> take a picture themselves. So, he promised to make inquiries of Leica as 
> to a
> deal, and would phone me, probably tomorrow. To my surprise, he phoned me 
> this
> afternoon with the info. a) I can get an upgrade to an MP for around $350 
> (I
> don?t remember the exact price, because I didn?t care) or b) an upgrade to 
> an
> M 240 for $3000. I decided this afternoon to accept that offer, and will 
> phone
> K&S tomorrow morning. I?ll just consider it my 93d birthday present.
> 
>
> Herbert Kanner
> kanner at acm.org
> 650-326-8204
> 
> Question authority and the
> authorities will question you.
> 
> 
> 
> 
>> On Jun 9, 2015, at 1:31 PM, John
> McMaster <john at mcmaster.co.nz> wrote:
>> 
>> Leica have moved back to Wetzlar
> ;-) Also should Kodak get some of this blame, it is not as if Leica made 
> the
> sensors....
>> 
>> john
>> 
>> -----Original Message-----
>> 
>> Herb, that's
> not customer service, that's terrible treatment.
>> 
>> I'd want a very good
> M240 upgrade discount to compensate. If Leica want to continue to have 
> candles
> burning on an altar, with willing acolyte, at Rabiner's Church of Solms, 
> they
> better fix this hole in their reputation.
>> 
>> Best of luck on the deal.
>>
> 
>> Douglas
>> 
>> 
>> 
>> 
>>
> _______________________________________________
>> Leica Users Group.
>> See
> http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
>
> _______________________________________________
> Leica Users Group.
> See
> http://leica-users.org/mailman/listinfo/lug for more
> information


_______________________________________________
Leica Users
> Group.
See http://leica-users.org/mailman/listinfo/lug for more information




-- 
Mark William Rabiner
Photographer
http://gallery.leica-users.org/v/lugalrabs/




Replies: Reply from leica_r8 at hotmail.com (Aram Langhans) ([Leica] OT Sensor rot)
Reply from sonc.hegr at gmail.com (Sonny Carter) ([Leica] OT Sensor rot)
Reply from steve.barbour at gmail.com (Steve Barbour) ([Leica] OT Sensor rot)
In reply to: Message from gerry.walden at icloud.com (Gerry Walden) ([Leica] OT Sensor rot)