Archived posting to the Leica Users Group, 2015/06/10

[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]

Subject: [Leica] OT Sensor rot
From: gerry.walden at icloud.com (Gerry Walden)
Date: Wed, 10 Jun 2015 14:49:18 +0100
References: <09C9AA45-1DCF-40CA-85FB-A60A493BA5B7@acm.org> <63882B8A6D0141DF99F4F3A31BFB4836@Family> <004401d0a2f3$39be9b90$ad3bd2b0$@mcmaster.co.nz> <4784E0E9-145B-42E2-A640-F37FE6C4D87D@acm.org>

And it is stories like this that would actively stop me buying a digital 
Leica of any kind. OK, all cameras are liable to need a new sensor, and no 
camera is immune from that, but poor customer service like this has no 
excuses.

Gerry

Gerry Walden
023 8046 3076

> On 10 Jun 2015, at 07:43, Herbert Kanner <kanner at acm.org> wrote:
> 
> Here?s the final ending of the M9 sensor rot story I phoned Leica this 
> morning (about  3 PM their time) and for the first time the phone was 
> answered by a very snarky woman. All she would tell me was that my camera 
> needed a new sensor. When I asked to speak to the technician, she said 
> customers don?t get to speak to technicians. When I made reference to an 
> upgrade to an M 240, she said that since a camera store sent it in, I had 
> to speak to the camera store!!!.
> 
> So, I phoned Keeble and Shuchat, and the nice chap there told me that 
> technically, she was right, but !!! He also said that they had also asked 
> the store to send in a picture showing the fault. He wondered why they 
> couldn?t put a card in the camera and take a picture themselves. So, he 
> promised to make inquiries of Leica as to a deal, and would phone me, 
> probably tomorrow. To my surprise, he phoned me this afternoon with the 
> info. a) I can get an upgrade to an MP for around $350 (I don?t remember 
> the exact price, because I didn?t care) or b) an upgrade to an M 240 for 
> $3000. I decided this afternoon to accept that offer, and will phone K&S 
> tomorrow morning. I?ll just consider it my 93d birthday present.
> 
> Herbert Kanner
> kanner at acm.org
> 650-326-8204
> 
> Question authority and the authorities will question you.
> 
> 
> 
> 
>> On Jun 9, 2015, at 1:31 PM, John McMaster <john at mcmaster.co.nz> wrote:
>> 
>> Leica have moved back to Wetzlar ;-) Also should Kodak get some of this 
>> blame, it is not as if Leica made the sensors....
>> 
>> john
>> 
>> -----Original Message-----
>> 
>> Herb, that's not customer service, that's terrible treatment.
>> 
>> I'd want a very good M240 upgrade discount to compensate. If Leica want 
>> to continue to have candles burning on an altar, with willing acolyte, at 
>> Rabiner's Church of Solms, they better fix this hole in their reputation.
>> 
>> Best of luck on the deal.
>> 
>> Douglas
>> 
>> 
>> 
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
> 
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information



Replies: Reply from mark at rabinergroup.com (Mark Rabiner) ([Leica] OT Sensor rot)
In reply to: Message from kanner at acm.org (Herbert Kanner) ([Leica] OT Sensor rot)
Message from imra at iol.ie (Douglas Barry) ([Leica] OT Sensor rot)
Message from john at mcmaster.co.nz (John McMaster) ([Leica] OT Sensor rot)
Message from kanner at acm.org (Herbert Kanner) ([Leica] OT Sensor rot)