Archived posting to the Leica Users Group, 2015/06/10
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]And it is stories like this that would actively stop me buying a digital Leica of any kind. OK, all cameras are liable to need a new sensor, and no camera is immune from that, but poor customer service like this has no excuses. Gerry Gerry Walden 023 8046 3076 > On 10 Jun 2015, at 07:43, Herbert Kanner <kanner at acm.org> wrote: > > Here?s the final ending of the M9 sensor rot story I phoned Leica this > morning (about 3 PM their time) and for the first time the phone was > answered by a very snarky woman. All she would tell me was that my camera > needed a new sensor. When I asked to speak to the technician, she said > customers don?t get to speak to technicians. When I made reference to an > upgrade to an M 240, she said that since a camera store sent it in, I had > to speak to the camera store!!!. > > So, I phoned Keeble and Shuchat, and the nice chap there told me that > technically, she was right, but !!! He also said that they had also asked > the store to send in a picture showing the fault. He wondered why they > couldn?t put a card in the camera and take a picture themselves. So, he > promised to make inquiries of Leica as to a deal, and would phone me, > probably tomorrow. To my surprise, he phoned me this afternoon with the > info. a) I can get an upgrade to an MP for around $350 (I don?t remember > the exact price, because I didn?t care) or b) an upgrade to an M 240 for > $3000. I decided this afternoon to accept that offer, and will phone K&S > tomorrow morning. I?ll just consider it my 93d birthday present. > > Herbert Kanner > kanner at acm.org > 650-326-8204 > > Question authority and the authorities will question you. > > > > >> On Jun 9, 2015, at 1:31 PM, John McMaster <john at mcmaster.co.nz> wrote: >> >> Leica have moved back to Wetzlar ;-) Also should Kodak get some of this >> blame, it is not as if Leica made the sensors.... >> >> john >> >> -----Original Message----- >> >> Herb, that's not customer service, that's terrible treatment. >> >> I'd want a very good M240 upgrade discount to compensate. If Leica want >> to continue to have candles burning on an altar, with willing acolyte, at >> Rabiner's Church of Solms, they better fix this hole in their reputation. >> >> Best of luck on the deal. >> >> Douglas >> >> >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information