Archived posting to the Leica Users Group, 2010/04/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I think Jeff's problem was the result of Leica USA entrusting his camera repair to an over worked or incompetent employee and perhaps both. These kind of people can kill a manufacturer's reputation very, very quickly. I've had nothing but excellent service from Kindermann Canada over the last ten years (Leica USA's Canadian Service Facility). Mostly as a result of Kindermann having repair people like Gerry Smith on staff. Greg Lorenzo Calgary, Canada ---------------------------------------- > From: jsmith342 at gmail.com > Date: Wed, 28 Apr 2010 18:48:32 -0500 > To: lug at leica-users.org > Subject: Re: [Leica] Leica Service > >>From 2006 to 2009 the M8 didn't work. Hard to take pictures with it when >>it wasn't working. So I've switched primarily to Pentax dSLR, which is >>extremely reliable. I cannot update my web site from a Mac (Homestead.com >>doesn't support Macs) so I haven't posted since my Dell died for a 5th >>time last fall. > > Are you just pissed and me and using this thread to vent that? If so, > let's take it off list so you can really vent. > > I don't think the arrogance is Leica in Germany. It is the people > entrusted to distribute and support Leica in the US. > > If you are fed up with this thread, why do you keep feeding it? > > Jeffery > > > On Apr 28, 2010, at 5:45 PM, Steve Barbour wrote: > >> >> On Apr 28, 2010, at 2:50 PM, Jeffery Smith wrote: >> >>> It is the same type of excellent service that is costing Toyota billions >>> of dollars this year. Good for some, horrendous for others, and based on >>> an arrogance that will eventually destroy the company if it is not >>> addressed. I am pleased to hear that the fellow who ignored all of my >>> communications and had "just stepped away from his desk" on about 50 >>> occasions when I called has been reassigned. Good for Leica USA. It >>> should have happened much sooner. >>> >>> The LUGers are very often apologetic for Leica. >> >> some are perhaps, but I don't really know if that applies overall. I do >> know that people would be more sympathetic to you, if you spent half the >> time using it, that you spend complaining about it... >> >> >> I guess the attitude is... it's irrelevant whether it works or not, if >> you don't take pictures with it... >> >> >> Steve (who's obviously fed up with this thread) >> >>> To tell someone with a defective M8 or M9 that a problem can be solved >>> by removing and replacing the battery every time the camera screws up >>> would most certainly not be tolerated if one were using a Nikon or >>> Canon. To think that one should expect to pay two months' salary for a >>> camera body only to have to remove and replace the battery before >>> shooting a frame is patent absurdity. If Leica wants to be the most >>> expensive 35mm camera on the face of the earth, the damned thing should >>> be fixed when defective. >>> >>> Jeffery >>> >>> >>> On Apr 28, 2010, at 4:34 PM, Geoff Hopkinson wrote: >>> >>>> Nothing disingenuous about this. Tina can speak for herself, but I >>>> received >>>> excellent service on an upgrade and two lens calibration/adjustments as >>>> an >>>> amateur. I got better than express service with no express fees as well >>>> as >>>> 150 EUR extra work free, plus international courier delivery also free. >>>> I >>>> made no claims nor generalisations nor claims that every service >>>> transaction >>>> would be identical, just stated the facts in this incident. >>>> There are reports of complaints. This was a report of someone who >>>> received >>>> excellent service and then was happy to report it here. >>>> >>>> Cheers >>>> Geoff >>>> http://www.pbase.com/hoppyman >>>> >>>> >>>> On 29 April 2010 00:41, charcot wrote: >>>> >>>>> Just to echo Frank's note these stories of record repair times are >>>>> disingenuous - like flying first class - of course your trip was >>>>> better -got >>>>> to eat and drink first!!! >>>>> >>>>> ernie >>>>> Frank Filippone wrote: >>>>> >>>>>> The difference between Tina's service and some of the rest of us.....? >>>>>> >>>>>> She is a Pro in their special service program. Many of the rest of us >>>>>> are >>>>>> not. >>>>>> >>>>>> What this all means is that for the "normal" Joe, YMMV. >>>>>> >>>>>> There are too many horror stories about the time it takes to get Leica >>>>>> Service to make any generalizations..... >>>>>> It takes the time it takes. Period. >>>>>> >>>>>> Always own a backup. >>>>>> >>>>>> Frank Filippone >>>>>> red735i at earthlink.net >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Leica Users Group. >>>>>> See http://leica-users.org/mailman/listinfo/lug for more information >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Leica Users Group. >>>>> See http://leica-users.org/mailman/listinfo/lug for more information >>>>> >>>> >>>> _______________________________________________ >>>> Leica Users Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > _________________________________________________________________ Hotmail is redefining busy with tools for the New Busy. 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