Archived posting to the Leica Users Group, 2010/04/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]On Apr 28, 2010, at 2:50 PM, Jeffery Smith wrote: > It is the same type of excellent service that is costing Toyota billions > of dollars this year. Good for some, horrendous for others, and based on > an arrogance that will eventually destroy the company if it is not > addressed. I am pleased to hear that the fellow who ignored all of my > communications and had "just stepped away from his desk" on about 50 > occasions when I called has been reassigned. Good for Leica USA. It should > have happened much sooner. > > The LUGers are very often apologetic for Leica. some are perhaps, but I don't really know if that applies overall. I do know that people would be more sympathetic to you, if you spent half the time using it, that you spend complaining about it... I guess the attitude is... it's irrelevant whether it works or not, if you don't take pictures with it... Steve (who's obviously fed up with this thread) > To tell someone with a defective M8 or M9 that a problem can be solved by > removing and replacing the battery every time the camera screws up would > most certainly not be tolerated if one were using a Nikon or Canon. To > think that one should expect to pay two months' salary for a camera body > only to have to remove and replace the battery before shooting a frame is > patent absurdity. If Leica wants to be the most expensive 35mm camera on > the face of the earth, the damned thing should be fixed when defective. > > Jeffery > > > On Apr 28, 2010, at 4:34 PM, Geoff Hopkinson wrote: > >> Nothing disingenuous about this. Tina can speak for herself, but I >> received >> excellent service on an upgrade and two lens calibration/adjustments as an >> amateur. I got better than express service with no express fees as well as >> 150 EUR extra work free, plus international courier delivery also free. I >> made no claims nor generalisations nor claims that every service >> transaction >> would be identical, just stated the facts in this incident. >> There are reports of complaints. This was a report of someone who received >> excellent service and then was happy to report it here. >> >> Cheers >> Geoff >> http://www.pbase.com/hoppyman >> >> >> On 29 April 2010 00:41, charcot <charcot at comcast.net> wrote: >> >>> Just to echo Frank's note these stories of record repair times are >>> disingenuous - like flying first class - of course your trip was better >>> -got >>> to eat and drink first!!! >>> >>> ernie >>> Frank Filippone wrote: >>> >>>> The difference between Tina's service and some of the rest of us.....? >>>> >>>> She is a Pro in their special service program. Many of the rest of us >>>> are >>>> not. >>>> >>>> What this all means is that for the "normal" Joe, YMMV. >>>> >>>> There are too many horror stories about the time it takes to get Leica >>>> Service to make any generalizations..... >>>> It takes the time it takes. Period. >>>> >>>> Always own a backup. >>>> >>>> Frank Filippone >>>> red735i at earthlink.net >>>> >>>> >>>> >>>> >>>> >>>> _______________________________________________ >>>> Leica Users Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more information >>>> >>>> >>>> >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information