Archived posting to the Leica Users Group, 2010/04/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]On Apr 28, 2010, at 9:25 AM, Jeffery Smith wrote: > Steve, > > I would say that a month of unreturned phone calls and ignored emails was > sufficient tenacity. What finally worked was contacting the president of > Leica USA personally. I know the horror stories are really a horror. > > > I only chime in here when someone who is a professional photographer > remarks about how wonderful Leica service is. My observation, from > experience, is that Leica serves professionals and does not serve amateurs > no matter how much you paid for the camera and no matter what your > warranty states. In my book, that sort of attitude is beyond deplorable. > If you feel that amateur photographers somehow don't deserve getting a > functioning camera and don't deserve a replacement for a non-functioning > camera, then we differ on that point. Thank your lucky stars that you got > one that worked. My initial M8 was replaced for a sensor problem, in less than a week, working through the Leica authorized retail dealer from whom I purchased the camera. Steve > > Jeffery > > > On Apr 28, 2010, at 9:53 AM, Steve Barbour wrote: > >> >> On Apr 28, 2010, at 7:45 AM, Jeffery Smith wrote: >> >>> My experience was the worst that I have ever gotten in my life. I >>> haven't bought a Leica product since getting the defective M8, and never >>> will. >> >> Jeffery, >> >> I must say that it's been my impression, if you used the same tenacity >> and persistence demanding proper service from Leica, that you demonstrate >> here complaining about it, your results might have been different. >> >> >> Steve >> >> >>> >>> Jeffery >>> >>> On Apr 28, 2010, at 9:41 AM, charcot wrote: >>> >>>> Just to echo Frank's note these stories of record repair times are >>>> disingenuous - like flying first class - of course your trip was better >>>> -got to eat and drink first!!! >>>> >>>> ernie >>>> Frank Filippone wrote: >>>>> The difference between Tina's service and some of the rest of us.....? >>>>> >>>>> She is a Pro in their special service program. Many of the rest of us >>>>> are >>>>> not. >>>>> >>>>> What this all means is that for the "normal" Joe, YMMV. >>>>> >>>>> There are too many horror stories about the time it takes to get Leica >>>>> Service to make any generalizations..... >>>>> It takes the time it takes. Period. >>>>> >>>>> Always own a backup. >>>>> >>>>> Frank Filippone >>>>> red735i at earthlink.net >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Leica Users Group. >>>>> See http://leica-users.org/mailman/listinfo/lug for more information >>>>> >>>>> >>>> >>>> >>>> _______________________________________________ >>>> Leica Users Group. >>>> See http://leica-users.org/mailman/listinfo/lug for more information >>> >>> >>> _______________________________________________ >>> Leica Users Group. >>> See http://leica-users.org/mailman/listinfo/lug for more information >> >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information