[Leica] DMR Repair problems

[rdcb37 at dodo.com.au (Rick Dykstra)]

Leica Solms have a professional support program where they turn  
repairs around in 48 hours.  They sent me an application form to get  
on the program.  Perhaps if you were to get in touch with them and  
ask for such turnaround?

Rick.

On 22/11/2005, at 8:29 AM, Bill wrote:

> They didn't decide to replace the unit until after they had it in  
> NJ.  From
> there they sent it back to Germany; I had asked about using it  
> until the
> replacement arrived but it was already gone and theoretically there  
> was a
> shipment from Germany on its way to the US at that time.
>
> And I have asked to be bumped up the list and had Rich put in a  
> good word
> for me be no joy.
>
> Bill in Denver.
>
> -----Original Message-----
> From: lug-bounces+bill=photobynelsch.com@leica-users.org
> [mailto:lug-bounces+bill=photobynelsch.com@leica-users.org] On  
> Behalf Of
> Alastair Firkin
> Sent: Monday, November 21, 2005 2:19 PM
> To: Leica Users Group
> Subject: Re: [Leica] DMR Repair problems
>
> why not use yours till it arrives: this is not a great solution,  
> and you do
> deserve better.
>
> On 22/11/2005, at 4:37, Bill wrote:
>
>> Sad to say, my DMR broke.  Well, the little wheel that allows the
>> selection of ISO, resolution, etc. broke, but I was still able to use
>> the device with the help of BLACK TAPE!.  Anyway, I sent it Leica NJ
>> back in October and rather than fixing it they decided to replace the
>> entire unit and now I have
>> wait for a new unit.   Allegedly the DMR's are here in the US but I'm
>> not
>> getting any positive news about when they are going to replace mine,
>> rather I am getting the corporate run around "its in the order
>> department".
>> I'm
>> telling you this because after paying over 6 grand for the thing, I
>> would hope to be treated better than this.  And if you have a DMR  
>> that
>> needs repair, you can expect to wait over a month for any
>> satisfaction.
>>
>> Bill in Denver
>>
>>
>>
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
>>
>>
> Alastair
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>
>
>
>
> _______________________________________________
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