Archived posting to the Leica Users Group, 2005/11/21

[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]

Subject: [Leica] DMR Repair problems
From: rdcb37 at dodo.com.au (Rick Dykstra)
Date: Mon Nov 21 12:31:13 2005
References: <112120051901.14375.438219A2000A5766000038272200750744040C02019C990E04@comcast.net>

Bill, I understand you frustration and annoyance.  I had similar  
problems when the R8s were new.

But, they're going to give you a new replacement, rather than a  
repair.  That's pretty good treatment, other than the delay.  Can't  
they put you to the top of the list?

Rick.

On 22/11/2005, at 6:01 AM, mcyclwritr@comcast.net wrote:

> Bill,
>
> I know you're a loyal supporter of Leica M & R equipment. They  
> should treat you better. Your dealer, Mike's, I believe, should  
> grab Leica NA by the throat and make them treat you better.
>
> -Chris Lawson
>
>
>
>
>> Sad to say, my DMR broke.  Well, the little wheel that allows the  
>> selection
>> of ISO, resolution, etc. broke, but I was still able to use the  
>> device with
>> the help of BLACK TAPE!.  Anyway, I sent it Leica NJ back in  
>> October and
>> rather than fixing it they decided to replace the entire unit and  
>> now I have
>> wait for a new unit.   Allegedly the DMR's are here in the US but  
>> I'm not
>> getting any positive news about when they are going to replace  
>> mine, rather
>> I am getting the corporate run around "its in the order  
>> department".  I'm
>> telling you this because after paying over 6 grand for the thing,  
>> I would
>> hope to be treated better than this.  And if you have a DMR that  
>> needs
>> repair, you can expect to wait over a month for any satisfaction.
>>
>> Bill in Denver
>>
>>
>>
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
>>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>


In reply to: Message from mcyclwritr at comcast.net (mcyclwritr@comcast.net) ([Leica] DMR Repair problems)