Archived posting to the Leica Users Group, 2005/11/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]They didn't decide to replace the unit until after they had it in NJ. From there they sent it back to Germany; I had asked about using it until the replacement arrived but it was already gone and theoretically there was a shipment from Germany on its way to the US at that time. And I have asked to be bumped up the list and had Rich put in a good word for me be no joy. Bill in Denver. -----Original Message----- From: lug-bounces+bill=photobynelsch.com@leica-users.org [mailto:lug-bounces+bill=photobynelsch.com@leica-users.org] On Behalf Of Alastair Firkin Sent: Monday, November 21, 2005 2:19 PM To: Leica Users Group Subject: Re: [Leica] DMR Repair problems why not use yours till it arrives: this is not a great solution, and you do deserve better. On 22/11/2005, at 4:37, Bill wrote: > Sad to say, my DMR broke. Well, the little wheel that allows the > selection of ISO, resolution, etc. broke, but I was still able to use > the device with the help of BLACK TAPE!. Anyway, I sent it Leica NJ > back in October and rather than fixing it they decided to replace the > entire unit and now I have > wait for a new unit. Allegedly the DMR's are here in the US but I'm > not > getting any positive news about when they are going to replace mine, > rather I am getting the corporate run around "its in the order > department". > I'm > telling you this because after paying over 6 grand for the thing, I > would hope to be treated better than this. And if you have a DMR that > needs repair, you can expect to wait over a month for any > satisfaction. > > Bill in Denver > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > Alastair _______________________________________________ Leica Users Group. See http://leica-users.org/mailman/listinfo/lug for more information