[Leica] DMR Repair problems

[Bill at photobynelsch.com (Bill)]

They didn't decide to replace the unit until after they had it in NJ.  From
there they sent it back to Germany; I had asked about using it until the
replacement arrived but it was already gone and theoretically there was a
shipment from Germany on its way to the US at that time.  

And I have asked to be bumped up the list and had Rich put in a good word
for me be no joy.  

Bill in Denver.  

-----Original Message-----
From: lug-bounces+bill=photobynelsch.com@leica-users.org
[mailto:lug-bounces+bill=photobynelsch.com@leica-users.org] On Behalf Of
Alastair Firkin
Sent: Monday, November 21, 2005 2:19 PM
To: Leica Users Group
Subject: Re: [Leica] DMR Repair problems

why not use yours till it arrives: this is not a great solution, and you do
deserve better.

On 22/11/2005, at 4:37, Bill wrote:

> Sad to say, my DMR broke.  Well, the little wheel that allows the 
> selection of ISO, resolution, etc. broke, but I was still able to use 
> the device with the help of BLACK TAPE!.  Anyway, I sent it Leica NJ 
> back in October and rather than fixing it they decided to replace the 
> entire unit and now I have
> wait for a new unit.   Allegedly the DMR's are here in the US but I'm 
> not
> getting any positive news about when they are going to replace mine, 
> rather I am getting the corporate run around "its in the order 
> department".
> I'm
> telling you this because after paying over 6 grand for the thing, I 
> would hope to be treated better than this.  And if you have a DMR that 
> needs repair, you can expect to wait over a month for any 
> satisfaction.
>
> Bill in Denver
>
>
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>
>
Alastair


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