[Leica] DMR Repair problems

[firkin at ncable.net.au (Alastair Firkin)]

why not use yours till it arrives: this is not a great solution, and 
you do deserve better.

On 22/11/2005, at 4:37, Bill wrote:

> Sad to say, my DMR broke.  Well, the little wheel that allows the 
> selection
> of ISO, resolution, etc. broke, but I was still able to use the device 
> with
> the help of BLACK TAPE!.  Anyway, I sent it Leica NJ back in October 
> and
> rather than fixing it they decided to replace the entire unit and now 
> I have
> wait for a new unit.   Allegedly the DMR's are here in the US but I'm 
> not
> getting any positive news about when they are going to replace mine, 
> rather
> I am getting the corporate run around "its in the order department".  
> I'm
> telling you this because after paying over 6 grand for the thing, I 
> would
> hope to be treated better than this.  And if you have a DMR that needs
> repair, you can expect to wait over a month for any satisfaction.
>
> Bill in Denver
>
>
>
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>
>
Alastair