Archived posting to the Leica Users Group, 2012/08/03

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Subject: [Leica] Great service from Fuji - a replacement lens within 24 hours!
From: lluisripollquerol at (Lluis Ripoll)
Date: Sat, 4 Aug 2012 00:39:13 +0200
References: <>


I can say that at least Leica, or better said Leitz Wetzlar G.m.b.H.   
was very, very kind. On the 80's I've purchased a Pradovit in Germany  
with the lens Colorplan CF, at that time this was always in Leica  
adds, I?at home I was disapointed for the lapsus of time it takes to  
focuses the slide, I wrote a letter (fax was not yet in use) and his  
response was sending me a normal Colorplan lens and saying me, take  
your time, you test both and you return the unwanted one.

A nice history, that look quite impossible in our days, as your  
wonderful experience with Fuji!

All the best!

El 03/08/2012, a las 20:45, Gerry Walden escribi?:

> Twice I have had a problem with the 18mm f2 lens (= 27mm) on my X- 
> Pro1 in that I got an error message saying 'Turn the camera off and  
> on again' but if I did that it did not cure the problem. The only  
> way to cure it was to change lenses, and then change back again. It  
> happened first whilst I was in France on 29 June and again on  
> Wednesday (1 August) so very intermittent.
> I needed it to be 100% for the Indian wedding I am shooting so  
> yesterday I telephoned Fuji in the UK and said whilst it was not a  
> major problem what did they advise. There response was 'We will send  
> you a new one. When it arrives please just send the old one back to  
> us'. This morning the new one arrived by courier almost exactly 24  
> hours after I called. Inside the package was a prepaid Special  
> Delivery large envelope to return the old one using the same  
> packaging. So I now have a brand new lens and had to pay nothing for  
> the trouble, nor did I have to visit the local dealer to um and ah  
> about it!
> Now that is what I call tremendous service and the best I have ever  
> had from any manufacturer. Leica could well take a lesson from them!
> Gerry
> Gerry Walden
> +44 (0)23 8046 3076 or
> +44 (0)797 287 7932
> _______________________________________________
> Leica Users Group.
> See for more information

Replies: Reply from hopsternew at (Geoff Hopkinson) ([Leica] Great service from Fuji - a replacement lens within 24 hours!)
In reply to: Message from gerry.walden at (Gerry Walden) ([Leica] Great service from Fuji - a replacement lens within 24 hours!)