Archived posting to the Leica Users Group, 2012/08/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Gerry, I can say that at least Leica, or better said Leitz Wetzlar G.m.b.H. was very, very kind. On the 80's I've purchased a Pradovit in Germany with the lens Colorplan CF, at that time this was always in Leica adds, I?at home I was disapointed for the lapsus of time it takes to focuses the slide, I wrote a letter (fax was not yet in use) and his response was sending me a normal Colorplan lens and saying me, take your time, you test both and you return the unwanted one. A nice history, that look quite impossible in our days, as your wonderful experience with Fuji! All the best! Lluis El 03/08/2012, a las 20:45, Gerry Walden escribi?: > Twice I have had a problem with the 18mm f2 lens (= 27mm) on my X- > Pro1 in that I got an error message saying 'Turn the camera off and > on again' but if I did that it did not cure the problem. The only > way to cure it was to change lenses, and then change back again. It > happened first whilst I was in France on 29 June and again on > Wednesday (1 August) so very intermittent. > > I needed it to be 100% for the Indian wedding I am shooting so > yesterday I telephoned Fuji in the UK and said whilst it was not a > major problem what did they advise. There response was 'We will send > you a new one. When it arrives please just send the old one back to > us'. This morning the new one arrived by courier almost exactly 24 > hours after I called. Inside the package was a prepaid Special > Delivery large envelope to return the old one using the same > packaging. So I now have a brand new lens and had to pay nothing for > the trouble, nor did I have to visit the local dealer to um and ah > about it! > > Now that is what I call tremendous service and the best I have ever > had from any manufacturer. Leica could well take a lesson from them! > > Gerry > > Gerry Walden > +44 (0)23 8046 3076 or > +44 (0)797 287 7932 > www.gwpics.com > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information