Archived posting to the Leica Users Group, 2012/08/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]That was exceptional service that Fujifilm UK has provided for you Gerry. Nice to read a positive story in the online groups too. No doubt we will see the results from that lens and project here? My nephew is still suffering from a Canon L lens fail on an overseas trip . He had to buy a replacement in Japan (I think) only to have the replacement immediately fail as well. Must be a karma thing due to using the wrong brand ;-) ;-) Cheers, Geoff http://www.pbase.com/hoppyman > > > > El 03/08/2012, a las 20:45, Gerry Walden escribi?: > > Twice I have had a problem with the 18mm f2 lens (= 27mm) on my X-Pro1 in >> that I got an error message saying 'Turn the camera off and on again' but >> if I did that it did not cure the problem. The only way to cure it was to >> change lenses, and then change back again. It happened first whilst I was >> in France on 29 June and again on Wednesday (1 August) so very >> intermittent. >> >> I needed it to be 100% for the Indian wedding I am shooting so yesterday >> I telephoned Fuji in the UK and said whilst it was not a major problem >> what >> did they advise. There response was 'We will send you a new one. When it >> arrives please just send the old one back to us'. This morning the new one >> arrived by courier almost exactly 24 hours after I called. Inside the >> package was a prepaid Special Delivery large envelope to return the old >> one >> using the same packaging. So I now have a brand new lens and had to pay >> nothing for the trouble, nor did I have to visit the local dealer to um >> and >> ah about it! >> >> Now that is what I call tremendous service and the best I have ever had >> from any manufacturer. Leica could well take a lesson from them! >> >> Gerry >> >> Gerry Walden >> +44 (0)23 8046 3076 or >> +44 (0)797 287 7932 >> www.gwpics.com >> >> >> ______________________________**_________________ >> Leica Users Group. >> See >> http://leica-users.org/**mailman/listinfo/lug<http://leica-users.org/mailman/listinfo/lug>for >> more information >> > > > ______________________________**_________________ > Leica Users Group. > See > http://leica-users.org/**mailman/listinfo/lug<http://leica-users.org/mailman/listinfo/lug>for > more information >