Archived posting to the Leica Users Group, 2012/08/03

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Subject: [Leica] Great service from Fuji - a replacement lens within 24 hours!
From: hopsternew at (Geoff Hopkinson)
Date: Sat, 4 Aug 2012 08:53:09 +1000
References: <> <>

That was exceptional service that Fujifilm UK has provided for you Gerry.
Nice to read a positive story in the online groups too. No doubt we will
see the results from that lens and project here?
My nephew is still suffering from a Canon L lens fail on an overseas trip .
He had to buy a replacement in Japan (I think) only to have the replacement
immediately fail as well. Must be a karma thing due to using the wrong
brand ;-) ;-)


> El 03/08/2012, a las 20:45, Gerry Walden escribi?:
>  Twice I have had a problem with the 18mm f2 lens (= 27mm) on my X-Pro1 in
>> that I got an error message saying 'Turn the camera off and on again' but
>> if I did that it did not cure the problem. The only way to cure it was to
>> change lenses, and then change back again. It happened first whilst I was
>> in France on 29 June and again on Wednesday (1 August) so very 
>> intermittent.
>> I needed it to be 100% for the Indian wedding I am shooting so yesterday
>> I telephoned Fuji in the UK and said whilst it was not a major problem 
>> what
>> did they advise. There response was 'We will send you a new one. When it
>> arrives please just send the old one back to us'. This morning the new one
>> arrived by courier almost exactly 24 hours after I called. Inside the
>> package was a prepaid Special Delivery large envelope to return the old 
>> one
>> using the same packaging. So I now have a brand new lens and had to pay
>> nothing for the trouble, nor did I have to visit the local dealer to um 
>> and
>> ah about it!
>> Now that is what I call tremendous service and the best I have ever had
>> from any manufacturer. Leica could well take a lesson from them!
>> Gerry
>> Gerry Walden
>> +44 (0)23 8046 3076 or
>> +44 (0)797 287 7932
>> ______________________________**_________________
>> Leica Users Group.
>> See 
>>  more information
> ______________________________**_________________
> Leica Users Group.
> See 
>  more information

In reply to: Message from gerry.walden at (Gerry Walden) ([Leica] Great service from Fuji - a replacement lens within 24 hours!)
Message from lluisripollquerol at (Lluis Ripoll) ([Leica] Great service from Fuji - a replacement lens within 24 hours!)