Archived posting to the Leica Users Group, 2012/08/03

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Subject: [Leica] Great service from Fuji - a replacement lens within 24 hours!
From: gerry.walden at (Gerry Walden)
Date: Fri, 03 Aug 2012 19:45:14 +0100

Twice I have had a problem with the 18mm f2 lens (= 27mm) on my X-Pro1 in 
that I got an error message saying 'Turn the camera off and on again' but if 
I did that it did not cure the problem. The only way to cure it was to 
change lenses, and then change back again. It happened first whilst I was in 
France on 29 June and again on Wednesday (1 August) so very intermittent.

I needed it to be 100% for the Indian wedding I am shooting so yesterday I 
telephoned Fuji in the UK and said whilst it was not a major problem what 
did they advise. There response was 'We will send you a new one. When it 
arrives please just send the old one back to us'. This morning the new one 
arrived by courier almost exactly 24 hours after I called. Inside the 
package was a prepaid Special Delivery large envelope to return the old one 
using the same packaging. So I now have a brand new lens and had to pay 
nothing for the trouble, nor did I have to visit the local dealer to um and 
ah about it!

Now that is what I call tremendous service and the best I have ever had from 
any manufacturer. Leica could well take a lesson from them!


Gerry Walden
+44 (0)23 8046 3076 or
+44 (0)797 287 7932

Replies: Reply from lluisripollquerol at (Lluis Ripoll) ([Leica] Great service from Fuji - a replacement lens within 24 hours!)