Archived posting to the Leica Users Group, 2011/08/02

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Subject: [Leica] WARNING Leica service
From: ricc at embarqmail.com (Ric Carter)
Date: Tue, 2 Aug 2011 18:18:40 -0400
References: <78494C6B-2817-4577-A1BF-93AC67637784@mac.com> <CA+yJO1C5EDtB2wzsmMj-W1cNUfXvNEMMQwQ7gBc4Ws__hoHN+w@mail.gmail.com>

when i talked to them a couple of weeks ago, they insisted that they only 
offered that service in germany

go figure

maybe you have to buy new equipment

ric


On Aug 2, 2011, at 5:35 PM, Tina Manley wrote:

> Leica does have a Professional section and Carmen is the person you need to
> contact to join.  You just have to send in tearsheets to show that you are 
> a
> professional.  Leica Professional provides expedited service and free
> loaners.  I use it all the time and have had very good service from Leica.
> 
> Tina
> 
> On Tue, Aug 2, 2011 at 5:29 PM, David English <daveenglish at mac.com> 
> wrote:
> 
>> Ten days ago yesterday today I shipped my M9 to Leica in New Jersey for
>> cleaning and inspection of the sensor for a bright pixel I noticed when
>> changing lenses. Then yesterday I got a letter, sent through the US Postal
>> Service asking me to send a cd or SD card showing image problem.
>> So I called Leica service to try to understand why they didin't email or
>> call me for this to expedite the service period as I am a working
>> photographer and dependent on having my camera here where I use them to 
>> earn
>> a living. I got no live person but a message to leave my number and 
>> someone
>> would call me back before the end of the day. No one called me back. Near
>> the end of the day I called again and got the same recorded message. I
>> repeated my request for someone to please return my call. It didn't 
>> happen.
>> Today I called Leica in New Jersey  and this time got Carmen on the phone.
>> She checked the status of my camera and said I should get it back around 
>> the
>> 15th of September. I told her forget about it, just send my camera back I
>> need it to work, seven weeks was too long to take to clean a camera, plus 
>> I
>> have a wedding coming up and I use the Leica in conjunction with my Nikon 
>> in
>> my business. She agreed that seemed to her a rather lengthy time of 
>> service
>> so she said she will talk with the technician and see what they could do 
>> but
>> there are a lot of cameras in the queue for service. She said she would 
>> call
>> me back in 2 hours.
>> Several hours later Carmen called me back and said she thinks they could
>> have my camera out around the middle of August. I can only hope that it 
>> will
>> arrive before the wedding.
>> Nikon has the NPS, Nikon Professional Service to speed up repairs for
>> working photographers. I have seen amazing turn around time with Nikon. I
>> suggest Leica incorporate something like that, as not all of their users 
>> are
>> retired , some actually work.
>> Awaiting the return of my M9.
>> David
>> 
>> David English
>> daveenglish at mac.com
>> 415-331-2085
>> 
>> 
>> 
>> 
>> 
>> 
>> ______________________________**_________________
>> Leica Users Group.
>> See 
>> http://leica-users.org/**mailman/listinfo/lug<http://leica-users.org/mailman/listinfo/lug>for
>>  more information
>> 
>> 
> 
> 
> -- 
> Tina Manley, ASMP
> www.tinamanley.com
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information



Replies: Reply from red735i at earthlink.net (Frank Filippone) ([Leica] WARNING Leica service)
In reply to: Message from daveenglish at mac.com (David English) ([Leica] WARNING Leica service)
Message from images at comporium.net (Tina Manley) ([Leica] WARNING Leica service)