Archived posting to the Leica Users Group, 2011/08/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]when i talked to them a couple of weeks ago, they insisted that they only offered that service in germany go figure maybe you have to buy new equipment ric On Aug 2, 2011, at 5:35 PM, Tina Manley wrote: > Leica does have a Professional section and Carmen is the person you need to > contact to join. You just have to send in tearsheets to show that you are > a > professional. Leica Professional provides expedited service and free > loaners. I use it all the time and have had very good service from Leica. > > Tina > > On Tue, Aug 2, 2011 at 5:29 PM, David English <daveenglish at mac.com> > wrote: > >> Ten days ago yesterday today I shipped my M9 to Leica in New Jersey for >> cleaning and inspection of the sensor for a bright pixel I noticed when >> changing lenses. Then yesterday I got a letter, sent through the US Postal >> Service asking me to send a cd or SD card showing image problem. >> So I called Leica service to try to understand why they didin't email or >> call me for this to expedite the service period as I am a working >> photographer and dependent on having my camera here where I use them to >> earn >> a living. I got no live person but a message to leave my number and >> someone >> would call me back before the end of the day. No one called me back. Near >> the end of the day I called again and got the same recorded message. I >> repeated my request for someone to please return my call. It didn't >> happen. >> Today I called Leica in New Jersey and this time got Carmen on the phone. >> She checked the status of my camera and said I should get it back around >> the >> 15th of September. I told her forget about it, just send my camera back I >> need it to work, seven weeks was too long to take to clean a camera, plus >> I >> have a wedding coming up and I use the Leica in conjunction with my Nikon >> in >> my business. She agreed that seemed to her a rather lengthy time of >> service >> so she said she will talk with the technician and see what they could do >> but >> there are a lot of cameras in the queue for service. She said she would >> call >> me back in 2 hours. >> Several hours later Carmen called me back and said she thinks they could >> have my camera out around the middle of August. I can only hope that it >> will >> arrive before the wedding. >> Nikon has the NPS, Nikon Professional Service to speed up repairs for >> working photographers. I have seen amazing turn around time with Nikon. I >> suggest Leica incorporate something like that, as not all of their users >> are >> retired , some actually work. >> Awaiting the return of my M9. >> David >> >> David English >> daveenglish at mac.com >> 415-331-2085 >> >> >> >> >> >> >> ______________________________**_________________ >> Leica Users Group. >> See >> http://leica-users.org/**mailman/listinfo/lug<http://leica-users.org/mailman/listinfo/lug>for >> more information >> >> > > > -- > Tina Manley, ASMP > www.tinamanley.com > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information