Archived posting to the Leica Users Group, 2011/08/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]if they pushed mine aside to get to yours, i'm gonna be pissed ;^) ric On Aug 2, 2011, at 5:29 PM, David English wrote: > Ten days ago yesterday today I shipped my M9 to Leica in New Jersey for > cleaning and inspection of the sensor for a bright pixel I noticed when > changing lenses. Then yesterday I got a letter, sent through the US Postal > Service asking me to send a cd or SD card showing image problem. > So I called Leica service to try to understand why they didin't email or > call me for this to expedite the service period as I am a working > photographer and dependent on having my camera here where I use them to > earn a living. I got no live person but a message to leave my number and > someone would call me back before the end of the day. No one called me > back. Near the end of the day I called again and got the same recorded > message. I repeated my request for someone to please return my call. It > didn't happen. > Today I called Leica in New Jersey and this time got Carmen on the phone. > She checked the status of my camera and said I should get it back around > the 15th of September. I told her forget about it, just send my camera > back I need it to work, seven weeks was too long to take to clean a > camera, plus I have a wedding coming up and I use the Leica in conjunction > with my Nikon in my business. She agreed that seemed to her a rather > lengthy time of service so she said she will talk with the technician and > see what they could do but there are a lot of cameras in the queue for > service. She said she would call me back in 2 hours. > Several hours later Carmen called me back and said she thinks they could > have my camera out around the middle of August. I can only hope that it > will arrive before the wedding. > Nikon has the NPS, Nikon Professional Service to speed up repairs for > working photographers. I have seen amazing turn around time with Nikon. I > suggest Leica incorporate something like that, as not all of their users > are retired , some actually work. > Awaiting the return of my M9. > David > > David English > daveenglish at mac.com > 415-331-2085 > > > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information