Archived posting to the Leica Users Group, 2011/08/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Leica does have a Professional section and Carmen is the person you need to contact to join. You just have to send in tearsheets to show that you are a professional. Leica Professional provides expedited service and free loaners. I use it all the time and have had very good service from Leica. Tina On Tue, Aug 2, 2011 at 5:29 PM, David English <daveenglish at mac.com> wrote: > Ten days ago yesterday today I shipped my M9 to Leica in New Jersey for > cleaning and inspection of the sensor for a bright pixel I noticed when > changing lenses. Then yesterday I got a letter, sent through the US Postal > Service asking me to send a cd or SD card showing image problem. > So I called Leica service to try to understand why they didin't email or > call me for this to expedite the service period as I am a working > photographer and dependent on having my camera here where I use them to > earn > a living. I got no live person but a message to leave my number and someone > would call me back before the end of the day. No one called me back. Near > the end of the day I called again and got the same recorded message. I > repeated my request for someone to please return my call. It didn't happen. > Today I called Leica in New Jersey and this time got Carmen on the phone. > She checked the status of my camera and said I should get it back around > the > 15th of September. I told her forget about it, just send my camera back I > need it to work, seven weeks was too long to take to clean a camera, plus I > have a wedding coming up and I use the Leica in conjunction with my Nikon > in > my business. She agreed that seemed to her a rather lengthy time of service > so she said she will talk with the technician and see what they could do > but > there are a lot of cameras in the queue for service. She said she would > call > me back in 2 hours. > Several hours later Carmen called me back and said she thinks they could > have my camera out around the middle of August. I can only hope that it > will > arrive before the wedding. > Nikon has the NPS, Nikon Professional Service to speed up repairs for > working photographers. I have seen amazing turn around time with Nikon. I > suggest Leica incorporate something like that, as not all of their users > are > retired , some actually work. > Awaiting the return of my M9. > David > > David English > daveenglish at mac.com > 415-331-2085 > > > > > > > ______________________________**_________________ > Leica Users Group. > See > http://leica-users.org/**mailman/listinfo/lug<http://leica-users.org/mailman/listinfo/lug>for > more information > > -- Tina Manley, ASMP www.tinamanley.com