Archived posting to the Leica Users Group, 2010/03/12
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Perfection takes time ;-) Wouldn't you rather wait for a Leica than have an instant Canon repair? Tina On Fri, Mar 12, 2010 at 3:32 PM, Doug Herr <wildlightphoto at earthlink.net>wrote: > Tina Manley wrote: > > >I am firmly convinced that posting complaints on the world-wide web > results > >in better customer service. I think most companies have someone > monitoring > >Google these days. > > In the box with my Precious was a postage-paid customer satisfaction survey > form. The lens returned in fantastic condition (SWMBO asked if it was a > new > lens), telephone & e-mail contact was entirely satisfactory, but I gave > them > a very low score for turnaround time. OTOH at nearly three months this > repair was almost a month quicker than the last time it was repaired. > > Doug Herr > Birdman of Sacramento > http://www.wildlightphoto.com > > > -- Tina Manley, ASMP www.tinamanley.com