Archived posting to the Leica Users Group, 2010/03/12

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Subject: [Leica] Fantastic news from Leica NJ
From: images at comporium.net (Tina Manley)
Date: Fri, 12 Mar 2010 15:39:24 -0500
References: <32644616.1268425975539.JavaMail.root@wamui-cynical.atl.sa.earthlink.net>

Perfection takes time ;-)  Wouldn't you rather wait for a Leica than have an
instant Canon repair?

Tina

On Fri, Mar 12, 2010 at 3:32 PM, Doug Herr <wildlightphoto at 
earthlink.net>wrote:

> Tina Manley wrote:
>
> >I am firmly convinced that posting complaints on the world-wide web
> results
> >in better customer service.  I think most companies have someone
> monitoring
> >Google these days.
>
> In the box with my Precious was a postage-paid customer satisfaction survey
> form.  The lens returned in fantastic condition (SWMBO asked if it was a 
> new
> lens), telephone & e-mail contact was entirely satisfactory, but I gave 
> them
> a very low score for turnaround time.  OTOH at nearly three months this
> repair was almost a month quicker than the last time it was repaired.
>
> Doug Herr
> Birdman of Sacramento
> http://www.wildlightphoto.com
>
>
>
-- 
Tina Manley, ASMP
www.tinamanley.com


Replies: Reply from henningw at archiphoto.com (Henning Wulff) ([Leica] Fantastic news from Leica NJ)
Reply from photo at frozenlight.eu (Nathan Wajsman) ([Leica] Fantastic news from Leica NJ)
In reply to: Message from wildlightphoto at earthlink.net (Doug Herr) ([Leica] Fantastic news from Leica NJ)