Archived posting to the Leica Users Group, 2010/02/28
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]You are a lucky man. They treated my like I was a piece of dog crap. Zeiss repaired my Zeiss RF for no charge, and had to send it back to Japan to do so. To Leica, I was a piece of excrement. Maybe they can learn from Toyota. I doubt it. They make excellent cameras and lenses, but their attitude toward non-professionals is deplorable. I have not bought anything Leica since the M8, and never will. There is an issue here that goes beyond camera and lens quality. And it will ultimately bring them down. You can't pick and choose which customers get warranty service. Jeffery On Feb 28, 2010, at 9:02 PM, grduprey at mchsi.com wrote: > I have never been treated poorly by Leica NJ. They have always talked to > me to work out any problems i have had. Service has always been quick and > workmanship exactly as expected, and I'm not a pro either. > > Gene > > ----- Original Message ----- > From: "Charcot" <charcot at comcast.net> > To: "Leica Users Group" <lug at leica-users.org> > Sent: Sunday, February 28, 2010 1:19:29 PM GMT -06:00 US/Canada Central > Subject: Re: [Leica] Zeiss Wide Angle 35mm f/2 Biogon T* ZM > > I think this misses the whole point - someone who isn't a professional > gets treated like crap??? From Leica??? Man I would be super pissed. > > > ernie > On Feb 28, 2010, at 12:12 PM, Tina Manley wrote: > >> You have to provide proof that you are a working professional - tear >> sheets >> and credits. You get expedited repairs and loans of equipment. Here is >> the >> contact info: >> >> Leica Camera Inc. >> 1 Pearl Ct, Unit A >> Allendale, New Jersey 07401 >> Contact person: >> Sarah Mayville & Colleen Murray >> Phone: >> 800-222-0118 >> Fax: >> 201-995-1686 >> E-mail: >> repair at leicacamerausa.com >> >> >> >> On Sun, Feb 28, 2010 at 2:01 PM, Jeffery Smith <jsmith342 at gmail.com> >> wrote: >> >>> No, I tried going through the routine they had with the camera's >>> documentation. How does one join Leica Professional Services? >>> >>> Jeffery >>> >>> >>> >> -- >> Tina Manley, ASMP >> www.tinamanley.com >> >> _______________________________________________ >> Leica Users Group. >> See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information Jeffery Smith New Orleans, LA