Archived posting to the Leica Users Group, 2009/12/21
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]For now, I have e-mailed them reminding them that I have the Passport warranty and that whatever repair is needed should be free. They have not replied yet, but in all fairness I only wrote them this afternoon, and I expect them to be thinly staffed this week. Cheers, Nathan Nathan Wajsman Alicante, Spain http://www.frozenlight.eu http://www.greatpix.eu http://www.nathanfoto.com Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 PICTURE OF THE WEEK: http://www.fotocycle.dk/paws Blog: http://www.fotocycle.dk/blog On Dec 21, 2009, at 7:04 PM, <tedgrant at shaw.ca> wrote: > Nathan Wajsman offered: > Subject: [Leica] M8 -- too fragile for the real world - or don't sweat > while using it... > > > Hi Nathan, > Passport means passport! They should fix it pronto for free! That's what > we buy passport warranties for! > I'd send this report right back to the owner of Leica questioning the > report, the reliability of the camera for photojournalists etc. > > There are two ways, well maybe three ways to address this situation? > > One could be all sweet and happy faced gently explaining your experience > with the camera and you can't understand this description of "sticky > gooie" stuff when you know it has never been in the hands of another human > and you're always careful covered extra with all the nice sweet talk! I > don't think it'll get you any where!! Certainly with these people. > > Then there is the cut and slash attack!! Show no mercy, take no prisoners > and gut Leica with a pitch fork! > > I certainly wouldn't sit back and take the report at face value under the > circumstances of you in handling gear and your years of experience as a > photographer regarding looking after equipment! > > Given what we pay or these M cameras one would think it quite reasonable > Leica should jump very quickly in servicing as that would enhance their > image as standing by their warranty and their equipment. > > Good luck with it. > cheers, > ted > > > >>>> I love my M8, and I am sure I will love my M9 even more when I buy one >>>> sometime in 2011 when the price has fallen to my level. > > But I must also say that "they don't build them like they used to" and > that Leica service does not match the premium price charged for the > equipment, at least in my experience. > > Some of you may remember that I sent my M8 to Solms about 3 weeks ago > because the main switch had become very hard to turn. Today, I received > the repair estimate by e-mail. Leica's diagnosis is: > > "The main switch sticks and is corroded due to penetration of a sticky > liquid. Below the top cover the housing is also corroded. Electronic parts > seem to be O.K" > > They then offer to repair it for ? 267.30. > > What's wrong with this picture? > > Firstly, I know for a fact that during the 1 year I have had this M8, I > have not spilled any "sticky" or other liquid on it. The only liquid I can > think of is...sweat. It gets hot in Alicante in the summer, and it has > probably happened that a drop of sweat would fall from my face down onto > the camera around my neck. And presumably the air in Alicante has a high > salt content since we are at the shore of the Mediterranean which has a > high salt content. But still--does this mean that a camera renowned for > its ruggedness in the hands of photojournalists is now too fragile to be > used in a moderately hot, seaside location?? > > Secondly, in offering me their estimate, Leica overlooked that I bought > the camera with the 2-year Passport warranty, so regardless of liquid or > not, this should be fixed for free. Or have I misunderstood what Passport > means? > > Cheers, > A frustrated Nathan > > > Nathan Wajsman > Alicante, Spain > http://www.frozenlight.eu > http://www.greatpix.eu > http://www.nathanfoto.com > > Books: http://www.blurb.com/bookstore/search?search=wajsman&x=0&y=0 > PICTURE OF THE WEEK: http://www.fotocycle.dk/paws > Blog: http://www.fotocycle.dk/blog > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information > > > -------------------------------------------------------------------------------- > > > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.5.430 / Virus Database: 270.14.116/2579 - Release Date: > 12/21/09 07:36:00 > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >