[Leica] Another failure of Epson 3800 printer

[gregj_lorenzo at hotmail.com (Greg Lorenzo)]

I've had nothing but good luck with my 3800. Great prints, reasonably okay 
ink costs.

 

The Epson P2000 printer I had was exactly like yours wrt issues. I went 
through three of them on warranty before giving up after I considered the 
cost in my time dealing with Epson techs. My warranty was still in effect 
and it was worth it to walk away.

 

Perhaps time to buy another 3800 NIB?

 

Greg Lorenzo

Calgary, Canada 
 
> Date: Tue, 21 Apr 2009 10:08:37 -0700
> From: reid at mejac.palo-alto.ca.us
> To: lug at leica-users.org
> Subject: Re: [Leica] Another failure of Epson 3800 printer
> 
> Fascinating.
> I just spent the morning on the phone to Epson tech support working with 
> them to get my 3800 printer going. Which it is.
> 
> They sure are suspicious of having any component in the system that wasn't 
> manufactured by Epson. They wanted to blame my router for the Ethernet 
> failure, but I knew they were going to say this (we've talked before) so I 
> was ready with a 50-foot-long crossover cable. And when I told them I had 
> a Fluke NetTool Series II connected to that cable, they got very nervous 
> and asked me to remove it so that it would not try to control the printer. 
> Whatever. While I'm on the phone to them, I'll do it 
> their way.
> 
> After an amazing number of button pushes and reconfigurations and power 
> cycles and resets, we did manage to get the thing to where it could print 
> a nozzle check. But then it died in the middle of the nozzle check. After 
> another 10 minutes of mucking about with Epson Net Config and hundreds of 
> button pushes on the printer's control panel, the darn thing is printing 
> photographs again.
> 
> I know it's going to stop working again next Sunday afternoon. The real 
> test will be whether or not I can repeat the ritual of button pushes that 
> managed to reset the electronics and get it working again.
> 
> Intermittent failures of electronic devices are almost always hardware 
> problems and not software problems, but clearly there is a software 
> sequence that can reset the flaky device (until it flakes again).
> 
> For the tech-minded among you: it comes up with an IP address of 
> 169.254.183.253 and won't DHCP or take reconfiguration from the panel. But 
> the Bonjour protocols let Epson Net Config talk to it without needing an 
> IP address, and then Epson Net Config can send a layer-2 message to its 
> MAC address that instructs it to set its IP and netmask properly. Then you 
> delete and reinstall the print driver and it's a printer again.
> 
> 
> _______________________________________________
> Leica Users Group.
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