Archived posting to the Leica Users Group, 2009/04/19
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Brian, What are the symptoms? Leo Wesson Photographer/Videographer 817.733.9157 www.leowesson.com On Sun, Apr 19, 2009 at 1:44 PM, Brian Reid <reid at mejac.palo-alto.ca.us>wrote: > I'm currently on my third Epson 3800 printer. > > The first two 3800's died while under warranty and were replaced free of > charge by Epson after I spent entirely too long on the phone to their > customer support line convincing them that the printer was really broken. > > This 3rd unit has just died. Naturally, it's on a weekend when their > customer-support line is closed. So I get to waste another half a day next > week convincing their customer support people that it's broken, and then > another half day installing the replacement printer that they will > hopefully > send me and shipping the broken unit back to them. > > I bought the extended warranty (Deus gratia) and it seems to cover me until > December 2009, so who knows? I might reach 5 printers before it's over. > > I think I've figured out what the meta-problem is. Every time they replace > it, the new printer is a refurbished unit of the same revision number. I > bought one of the first 3800 printers available, and each of these > replacements has had the same design, construction, and model number. I > think I'm running into a design flaw in what the customer service people > call "the board", i.e. the electronics. > > If they replace this one and I ship the broken one back, Epson will have > spent more money on Federal Express fees to ship me new printers by > Priority > Overnight and on my return shipping than it would have cost them to just > give me a new, non-refurbished unit. > > I wish the damn thing didn't make such great prints. If it wasn't such a > great printer I would drive to Half Moon Bay and throw it into the ocean. > > Brian Reid > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information >