[Leica] A welcome sight in my mailbox

[jsmith342 at cox.net (Jeffery Smith)]

My frustration with Leica was that I was referred to Robert Fisk, and Robert
Fisk is very hard to reach. He returned one voice mail, ignored all emails,
and was "not here" everytime I reached a human being answering his phone.
The person who ultimately helped me was named "Ray".

I attribute my finally getting a working M8 sent to me to my having emailed
Roger Horn, the president. If you wait for a response from Robert Fisk, you
may die of old age.

Jeffery Smith
New Orleans, LA
http://www.400tx.com
http://400tx.blogspot.com/



-----Original Message-----
From: lug-bounces+jsmith342=cox.net@leica-users.org
[mailto:lug-bounces+jsmith342=cox.net@leica-users.org] On Behalf Of Robert
D. Baron
Sent: Saturday, June 02, 2007 5:57 PM
To: lug@leica-users.org
Subject: Re: [Leica] A welcome sight in my mailbox


George Lottermoser wrote:

> BTW - do you have a direct line (extension #) for anyone in repair?
> 
> I've only had one phone call from a Sarah Mayville. She responded to
> an e-mail before I sent it in. However, has not responded to any e- 
> mail since. And I can't seem to get beyond the "if this then that"  
> menu on the phone.
> 
> I also received a response to an e-mail from Solms. They said they
> had a loaner for me - but reneged when I told them I sent mine to New  
> Jersey. They said, "we asked Leica USA / Allendale to help You."
> 
> So, at this moment, I don't even know if they received the camera. ;~(

Umm, you did send it 'return receipt requested' or with a tracking 
number, didn't you?

As to a direct line extension number, here is my analysis:  if you go to
http://www.leica-camera.us/contact/us/photography/index.html

or

http://tinyurl.com/2aju23

and scroll down to the section for Leica Repair Service, you will see 
three names and a toll free telephone number.  If you call that number 
you will get a voice menu that will prompt you to push (I can't remember 
but maybe 7) for Repair Service.  If that is not answered you will be 
dumped into Robert Fisk's voice mail.  HOWEVER, if you wait through the 
voice menu somewhere you will get a prompt that says you can get a 
directory of extensions or something similar by pushing the first three 
letters of the name of the person you want to call.  VIOLA.  If Robert 
Fisk doesn't call you back, try getting to the extensions of Sarah, 
Brenda, or the unpublished but helpful (to Jeffery Smith at least) Ray.

Caveat: I didn't try this because I left a message for Robert Fisk and 
(I suspect having been alerted by a call from Rich Pinto) he promptly 
called me back.  But I think it should work.

And I do remember talking to Brenda Olesin a few years ago about another 
matter and she was very friendly and helpful.

Hope this helps.  Keep us posted.

--Bob


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