Archived posting to the Leica Users Group, 2007/03/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Maybe we just have higher standards for customer service in the UK (?!?),
but something so simple would normally be done while-you-wait by a reputable
place, and a quote of 3-5 days is simply beyond belief. Sounds more like cow
pats than back pats!
Nick
----- Original Message ----
From: Ric Carter <ricc@mindspring.com>
To: Leica Users Group <lug@leica-users.org>
Sent: Tuesday, 20 March, 2007 7:40:03 PM
Subject: Re: [Leica] OT: Apple computer repair
I'm a little curious which national dealer you are using that turns
around a power supply replacement on a year+-old computer in six hours?
We need to give them some back pats here.
Ric
On Mar 20, 2007, at 3:28 PM, Nick Roberts wrote:
> Fair enough - I suspected that might be the case. Doesn't change
> the main point that this isn't really very good service. In fact
> it's worse if it's just as easy to do!
>
> Nick
>
> ----- Original Message ----
> From: Dave Mason <leica@dmason.net>
> To: Leica Users Group <lug@leica-users.org>
> Sent: Tuesday, 20 March, 2007 7:23:36 PM
> Subject: Re: [Leica] OT: Apple computer repair
>
>
> Nick Roberts <nickbroberts@yahoo.co.uk> writes:
>
>> Must say this story made me very thankful I use a PC and could
>> replace it myself in no time. Half a day? Absurd! Anything longer
>> than while-you-wait seems outrageous to me if the place cared at all
>> about customer service. An extreme case of underpromising and
>> overdelivering! Still, that kind of customer loyalty - thinking poor
>> service is good - makes me wish I had Apple stock, and lots of
>> it. ;)
>
>
> One may replace their own hardware in an Apple too - I've even done so
> on my laptop. Not a problem. A computer is a computer.
>
>
> Dave
>
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