Archived posting to the Leica Users Group, 2007/03/20
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]If they've the time to diagnose this issue, they've the time to fix it. If
they're quoting 3-5 days, they're taking the proverbial.
Anyway, sorry, I've broken the 14th Commandment - thou shalt not criticise
Apple in any way, shape or form, so I'll shut up now. ;)
Nick
----- Original Message ----
From: Frank Dernie <Frank.Dernie@btinternet.com>
To: Leica Users Group <lug@leica-users.org>
Sent: Tuesday, 20 March, 2007 7:46:31 PM
Subject: Re: [Leica] OT: Apple computer repair
Nick,
In order to have instant service for somebody who just shows up a
service centre unannounced they would have to either drop the project
they are on to start repairs on their unannounced arrival immediately
or to have spare technicians hanging around on the off chance that
somebody may show up wanting instant attention.
Not a very intelligent business model.
Frank
On 20 Mar, 2007, at 19:18, Nick Roberts wrote:
> Must say this story made me very thankful I use a PC and could
> replace it myself in no time. Half a day? Absurd! Anything longer
> than while-you-wait seems outrageous to me if the place cared at
> all about customer service. An extreme case of underpromising and
> overdelivering! Still, that kind of customer loyalty - thinking
> poor service is good - makes me wish I had Apple stock, and lots of
> it. ;)
>
> Nick
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