[Leica] About businesses

[Herb Kanner <kanner@acm.org>]

Perhaps I reported this a long time ago, but if so, it's worth repeating.

When I decided to make the plunge into Leica, not easy on a retired 
budget, I phoned B & H and they had an M6 classic and an M6 TTL for 
$100 more.  I decided on the TTL. Then I asked about a 35 mm lens. 
The salesman said that he had one, but that it was pretty worn and I 
had just bought a very nice camera.  He said he didn't want to sell 
me such a beat up lens.

I couldn't believe it.  A salesman turning down a sale!  For the next 
few weeks, I phoned B&H, but nothing had come in, and I finally 
bought one from KEH.

I was also impressed with KEH.  I ordered both the lens and a lens 
hood.  The hood got temporarily lost in the packing, and I thought 
they had omitted it.  I phoned, and they said they would send me 
another.  A few minutes later, I found the hood, called them back to 
tell them to forget it.  That was also amazing--their willingness to 
take my word for it that a fifty buck item had been overlooked.

Herb

Original message-----------------

I just heard back from Henry at B&H and he has already followed up with two
people at Leica USA on this.

He seemed every bit as concerned as I and evidently Leica USA is also very
intereseted.

Henry has assured me that I will be getting a brand new M7, not the one I
returned. He even went the extra mile and will refund my shipping cost for
sending it back.

I thank Henry for his help and applaud the ability of a large company like
B&H to please the customer and make it right.

I know sometimes dealing with a large company the size of B&H can be
frustrating, but making Henry aware of this problem made all the
difference.

That says a lot about Henry and for B&H.

Tom Henson

- -- 
Herbert Kanner
kanner@acm.org
650-326-8204

Do not meddle in the affairs of cats,
for they are subtle and will pee
on your computer!
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