Archived posting to the Leica Users Group, 2002/03/04
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Andrew: >I beg to differ. Let me use an extreme example. Leica USA has a plant and >infrastructure costs to support the marketing, sales, and service of Leica >Cameras as well as support their dealers, through such events as Leica Days. >That costs lots of money, folks, especially when you're located in North >Jersey. How is any of that the customer's problem? We're not talking about support. We're talking about warranty repairs. Which means that Leica has screwed up and shipped a camera with manufacturing defects. (I'm not talking about Leica USA's passport warranty. That's an extended warranty, and if you want that, then you need to buy one imported by Leica USA.) I somewhat understand how Leica is organized. I understand why Leica USA might want to balk at doing warranty repairs. I don't understand why they think that's good customer service for Leica. I've yet to see any explanation here that can explain how giving a customer with a bum camera the runaround is good customer service. I don't care how much Leica or Leica or Leica pays its employees or has to pay for its infrastructure. I don't care if they use employees or contractors. Those are all internal business decisions. All I care about is how I'm treated as a customer. I understand the realities of the situation. I've only bought Leica USA-imported items so far. While I know what I think should happen in the ideal world, I also realize I live in the real one, and that if I want decent service from Leica USA, I need to buy equipment they imported. :) Eric - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html