Archived posting to the Leica Users Group, 2002/03/03
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]The manufacturer should honour the warranty, but why should a local distributer like Lisle-Kelco? They pay good money for the exclusive right to distrubute the camera here in Canada. Why should they honour a warranty on cameras essentially smuggled into the country behind their backs? Dan C. At 10:21 AM 03-03-02 -0500, B. D. Colen wrote: >I believe your example is the exception, rather than the rule, Dan. You are, >in effect, 'going overseas,' and buying the camera from an authorized >dealer, and, therefore, it is covered by the "international warranty.' > >The problem arises for those of us who on occasion buy so-called 'gray >market' equipment, cameras or lenses that come into the U.S. through one >'back door' or another, and are not imported directly from Leica by the >authorized dealer. What the dealers then tell one, and I gather what Leica's >position is, is that the Passport Warranty does not apply. Yes, this sucks. >And I agree fully with Austin's contention that an honorable manufacturer, >having serial numbers, should stand by their product and honor any >warranties for the full period of the warranty. But it seems that's not the >way it works. > >B. D. - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html