Archived posting to the Leica Users Group, 2008/11/24
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Len, Well I'm not a professional and I have had excellent service and replies from Leica over the years, including the recent past. The longest I have waited for service to be performed has been 3 weeks, most less than that. I also find that calling them has also helped get service turned around and replies for questions. They have offered to fix my 21 Elmarit Apsh while i wait for it. Unfortunately I was not able to take advantage of the offer for logistical reasons. But Leica NJ has told me they can have it turned around in 2 days or less. I also request 2 day shipping and they do it readily and have never charged me for the extra cost. And as Tina has said, if they know you are on a short fuse for a trip they will take care of it right away, they have done this for me several times. Gene -------------- Original message ---------------------- From: Leonard Taupier <len-001@verizon.net> > > Tina, > > You can't compare the way a Leica using professional gets treated > versus the average amateur. It is true of Leica, Nikon and Canon or > whatever companies gear the pros use. While it's the amateur that may > pay the bills, in most cases it's the pros that give credibility and > prestige to the line. That accounts for a huge difference in how you > are treated and how you can go to the front of the line. While that's > the way it should be there should be a much greater effort to satisfy > the end of the line as well. > > Len > > > > > On Nov 22, 2008, at 9:36 PM, Tina Manley wrote: > > > At 09:17 AM 11/22/2008, you wrote: > >> It's a shame that you were treated poorly, Jeffery. > >> Yet, that has not been my experience. > >> > >> Fond regards, > >> George > > > > That has not been my experience either. In almost 30 years of > > using Leicas, the service departments in both Germany and New > > Jersey have been very good about either providing expedited repairs > > and service or sending me loaner cameras or lenses while mine are > > being repaired. My M8 shutter failed and they had it repaired and > > back to me in less than two weeks. I explained that I had to have > > it for an assignment and they agreed to either get it back in time > > or send me a loaner. Many times with my film cameras, Leica has > > done a CLA and shipped them back overnight so I'd have them in time > > to leave on a trip. > > > > You can't let them forget about you, though - sometimes they get > > really busy and your order might slide to the bottom of the pile. > > Repeated phone calls higher up the line have always resulted in > > getting my cameras back when I need them. > > > > Tina > > > > > > Tina Manley > > www.tinamanley.com > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information