Archived posting to the Leica Users Group, 2008/11/22

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Subject: [Leica] Does Leica actually want to sell cameras?
From: jls at (Jeffery Smith)
Date: Sat Nov 22 08:29:33 2008
References: <> <> <>

Leica's post-sales are what turned me off to photography for the past 
year. When my M8 died after two weeks, nobody at Leica would return my 
calls or respond to my emails. I finally had to contact the president 
(in the USA) to get a response. Leica's customer service can be summed 
up in three words: Go F**k Yourself.


Douglas Sharp wrote:
> Hi, all
> Interestingly enough, one of the Leica customer relations staff was 
> seen on German TV a while ago - as a candidate in "Who want's to be a 
> millionaire" - he was too slow answering the initial questions to have 
> his chance to win a million.
> Cheers
> Douglas
> Lluis Ripoll wrote:
>> Hi Nathan,
>> I can only say that I think that Leica has also changed as our world 
>> too, my experience with Leica or Leitz....? on the 80's was 
>> fantastic, I've purchased a Pradovit with the CF lens, when I've used 
>> at home I was not absolutely convinced about if the CF lens was 
>> better than the normal lens, Leica / Leitz..? has sand me free a 
>> normal lens with the pupose I try both and return the one I don't want.
>> Do you think that this is possible today?
>> Maybe look if Leica has on the website the typical FAQS, today 
>> everything is automatically solved. Where are the persons?
>> Saludos cordiales
>> Lluis
>> El 22/11/2008, a las 6:52, Nathan Wajsman escribi?:
>>> On Wednesday morning I e-mailed In my message 
>>> I indicated that I was considering buying an M8 and asked some 
>>> questions about the warranty cover. I even wrote the message in 
>>> German to make it nice and easy for the folks in Solms.
>>> Now it is Saturday morning and I have not received any kind of 
>>> reply. Now, it would seem to me that when you put your e-mail 
>>> address on a web site for people to ask questions, you should also 
>>> monitor it. And when somebody writes with questions relating to a 
>>> probable purchase of a rather expensive product in these times of 
>>> crisis, one would think that someone from the sales department would 
>>> answer rather quickly. Again, my questions are not complicated, and 
>>> they are posed in Leica's Muttersprache.
>>> So...are all the Solms people busy designing new lenses and do not 
>>> have time to answer queries?
>>> How have others experienced Leica's pre-sales?
>>> Cheers,
>>> Nathan
>>> Nathan Wajsman
>>> Alicante, Spain
>>> Books:
>>> Blog:
>>> _______________________________________________
>>> Leica Users Group.
>>> See for more information
>> _______________________________________________
>> Leica Users Group.
>> See for more information
> _______________________________________________
> Leica Users Group.
> See for more information

Replies: Reply from imagist3 at (Lottermoser George) ([Leica] Does Leica actually want to sell cameras?)
In reply to: Message from photo at (Nathan Wajsman) ([Leica] Does Leica actually want to sell cameras?)
Message from luisripoll at (Lluis Ripoll) ([Leica] Does Leica actually want to sell cameras?)
Message from at (Douglas Sharp) ([Leica] Does Leica actually want to sell cameras?)