Archived posting to the Leica Users Group, 2007/09/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Douglas, Yes, we inform our customers of the changes and the reason for the changes. We are actually required to do so. From what I understand the Leica announcement, while poorly written/translated, is just doing the same thing we would normally do. Unfortunately, the Leica crowd turns this into a much bigger deal than it really is, reading into it major design problems or something else equally bad, when they are just adjusting due to parts being changed or no longer being made by a supplier, which happens all the time. I think Leica in an effort to reduce this panic amoung the Leica user, when they see a new firmware listed in current production run of M8's, which has backfired on them, doing exactly what they were hoping to keep from happening. This thing over the firmware is WAY OVERBLOWN. In the market I work in, this type of disclosure is run of the mill and expected. Gene -------------- Original message from Douglas Sharp <douglas.sharp@gmx.de>: -------------- > Stan and Gene, > do you inform your customers every time, and in such a way that makes > them think what they had before was somehow not up to scratch? I doubt it. > > Looking back on Leica's recent track record - like refusing to admit > that the early R8 was scratching films, that the flash system didn't > work right, that the DMR wasn't going to be ready for a long time and > many others - they certainly lost a lot of their prevoiously > excellentcredibility. Leica was more credible when they remained > secretive and built "perfect" products. There are better ways of > creating persuasive product awareness than information like they > recently published. > > An interesting comparison: The same thing happened to Rollei with their > SL2000F, and ruined the company's 35mm SLR business, even though they > managed to correct the problems and went on to build the excellent 3300. > Cheers > Douglas > > grduprey@mchsi.com wrote: > > Very true. I have about 3 or more engineering change orders every week > > for > approval to use a replacement part where the suppliers have changed or > replaced > a part with a new one, which may or may not be an exact fit or function > replacement. > > > > Gene > > > > -------------- Original message from Stan Yoder : > -------------- > > > > > > > >>> If I'm a manufacturer I don't go around telling people I'm having to > >>> botch something together because I don't have the parts - IMO, the > >>> silly > >>> buggers could just as well have kept quiet about the new version. > >>> > >>> > >> What? And have another bunch of neurotic yahoos bitch about Leica's > >> buggery > >> secretive practices? > >> > >> And anyway, it's not about not having parts, it's about a supplier > >> changing a > >> part, which happens > >> all the time in most product lives. > >> > >> Stan Yoder > >> > >> _______________________________________________ > >> Leica Users Group. > >> See http://leica-users.org/mailman/listinfo/lug for more information > >> > > > > _______________________________________________ > > Leica Users Group. > > See http://leica-users.org/mailman/listinfo/lug for more information > > > > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information