Archived posting to the Leica Users Group, 2006/09/02
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Bonsoir Philippe You can't complain about our friends in Solms. hk supplies, a known greymarket dealer, is not a trade partner of them. That's all. Out of dealership/warranty chain. But your MP will hopefully not need any warranty repair anyway, just keep pushin it's button... :-) What I never understand is - how do these dealers get the stuff so cheap? I still do not understood how grey market works. Leica says this camera left their factory in 2004. So who bought it? I have once read in a post from a fellow lugger from far east, that some unlucky serial numbers are difficult to sell in Asia (where serial # have a much bigger importance to the buyer than here), and are sold to europe/usa via grey market and ebay. But this alone can't fill that giant grey market especially in Hong Kong. Didier >I Couldn't resist to show this one to you all: a fine example of >after sale customer service... > >>------ Forwarded Message >>From: Philippe Orlent <philippe.orlent@duvalguillaumecorporate.com> >>Date: Fri, 01 Sep 2006 11:52:47 +0200 >>To: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>Conversation: AW: 5 year warranty extension Leica MP >>Subject: Re: AW: 5 year warranty extension Leica MP >> >>True. Very hard to prove that, although I received the regular >>packaging and >>its content(s) fully sealed. I also tested the camera extensively >>(meter, >>shutter times, VF/RF) these last weeks, and it is in perfect shape. >>The price thing and grey market issue is another matter, I agree. >>Very hard >>to resist such competitive prices, though. :-) >> >>I suppose I'll just have to be happy with my MP as it is, and >>without the >>warranty? >> >>Still a Leica afficionado and looking forward to what nice things >>Leica will >>unveil at Photokina, >>Philippe Orlent >> >>Owning an M4-2, an MP and a Digilux 2. And some lenses ofcourse. >> >> >> >>>From: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>>Date: Fri, 1 Sep 2006 11:41:59 +0200 >>>To: Philippe Orlent <philippe.orlent@duvalguillaumecorporate.com> >>>Conversation: 5 year warranty extension Leica MP >>>Subject: AW: 5 year warranty extension Leica MP >>> >>>Dear Mr. Orlent, >>> >>>Thank you for your prompt reply. >>> >>>The warranty should always be duly filled-in, including the >>>signature and >>>stamp of the dealer. >>> >>>Furthermore, checking on Hong Kong Supplies we have found, that >>>this dealer is >>>not an authorized Leica dealer. He is obviously buying grey >>>products and is >>>offering these at very low prices on Internet. He is not supplied >>>by our >>>official agency in Hong Kong. >>> >>>How can we be sure that the product which Hong Kong Supplies has >>>sold to you >>>is a brand-new item and not a used one? >>>According to the serial number, the MP left our factory in 2004. >>> >>>Looking forward to hearing from you again, I remain >>> >>>Mit freundlichen Gr??en / With best regards >>> >>>Andrea von Gyimes >>>Leica Camera AG >>>Oskar-Barnack-Strasse 11, D-35606 Solms >>>Phone: +49-6442-208.343 / Fax: +49-6442-208.360 >>>e-mail: andrea.von.gyimes@leica-camera.com >>> >>>http://www.leica-camera.com >>> >>> >>> >>> >>> >>>-----Urspr?ngliche Nachricht----- >>>Von: Philippe Orlent >>>[mailto:philippe.orlent@duvalguillaumecorporate.com] >>>Gesendet: Freitag, 1. September 2006 10:49 >>>An: Gyimes von, Andrea >>>Betreff: Re: 5 year warranty extension Leica MP >>> >>> >>>Thank you for your reply, >>> >>>I'd ofcourse include the warranty card. It's filled in on the >>>following >>>spots: >>>1) Registration page: an adhesive label with Verk.Nr. And Fabr.Nr. >>>2) Owner's page: my coordinates >>>3) Purchase confirmation: Model, Nr., Date of sale, but NO >>>Dealer's stamp >>>and signature: I suppose this latter is replaced by the HK >>>Supplies invoice. >>> >>>Is this OK? >>>And where should I send warranty card and invoicce? >>> >>>Sincerely, >>>Philippe Orlent >>> >>> >>> >>> >>>>From: "Gyimes von, Andrea" <Andrea.von.Gyimes@leica-camera.com> >>>>Date: Fri, 1 Sep 2006 10:30:45 +0200 >>>>To: <philippe.orlent@duvalguillaumecorporate.com> >>>>Cc: "Wilfried Van Asbroeck (E-Mail 2)" >>>><wilfried.vanasbroeck@debeukelaer.be> >>>>Conversation: 5 year warranty extension Leica MP >>>>Subject: 5 year warranty extension Leica MP >>>> >>>> >>>>Dear Mr. Orlent, >>>> >>>>Our agency in Belgium, Messrs. De Beukelear, has transmitted to >>>>us your >>>>inquiry regarding the 5 year warranty extension of your Leica MP. >>>> >>>>For the registration of the extended warranty, we would also need >>>>the >>>>original >>>>filled-in warranty card. Therefore, may I kindly ask you to get >>>>in contact >>>>with Hong Kong Supplies and to ask for the warranty card which is >>>>always >>>>supplied with a new Leica camera. >>>> >>>>If you have any further questions, please do not hesitate to >>>>contact me >>>>again. >>>> >>>>Mit freundlichen Gr??en / With best regards >>>> >>>>Andrea von Gyimes >>>>Leica Camera AG >>>>Oskar-Barnack-Strasse 11, D-35606 Solms >>>>Phone: +49-6442-208.343 / Fax: +49-6442-208.360 >>>>e-mail: andrea.von.gyimes@leica-camera.com >>>> >>>>http://www.leica-camera.com >> > > > >_______________________________________________ >Leica Users Group. >See http://leica-users.org/mailman/listinfo/lug for more information