Archived posting to the Leica Users Group, 2006/05/26
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]On May 26, 2006, at 2:17 PM, David Rodgers wrote: > I can't understand why it takes Leica so long to repair a camera. It > really doesn't matter what the problem is. You'd think they could > build > a new one in a day or two. hi David, very sadly the question is valid and is part (now a small part) of the reason photographers especially pros, deal elsewhere.. they must hold cameras for months doing nothing, even when the work needed may eventually be accomplished in a fraction of a day... an analogy from my own field would be many patients waiting in line at a clinic for days for an ear check, or a blood draw that is done in less than 5 minutes... My own M7 which jammed while on vacation in Paris, could not be fixed in France, came back to the states with me, and now has been at Leica USA for 3 weeks... during the first week, the head tech under pressure, said no doubt he would have it done LAST week, so it would, without a doubt, be in my hands this week... well it's late Friday in Arizona, Leica is closed, no camera, no contact, no answer to multiple phone calls, no explanations, no effort to reach me or my dealer... this is the sort of service that a faithful customer gets...even after serious financial investment in Leica products... Sadly, for these reasons, I am doubtful after all, that I will buy the digital leica M, that I had been counting on... Steve > > > I sent a camera into Nikon recently for repair and it took two > weeks. I > thought that was a long time. > > Older cameras I can understand. But cameras still in production? It > doesn't make sense to me. > > -----Original Message----- > From: George Markham [mailto:gdmiv@hotmail.com] > Sent: Thursday, May 25, 2006 6:29 PM > To: lug@leica-users.org > Subject: [Leica] Re: M7 Jam > > > My M7 jammed when transported with the shutter lock on and a softie > which I think facilitated a hefty push on the release. It went to > service > at > a Leica day in November, it is not back yet ! > > Doug Markham > > > > > > > _______________________________________________ > Leica Users Group. > See http://leica-users.org/mailman/listinfo/lug for more information