Re: [Leica] Minolta DiMage Dual Scan III Scanner--Warning

["David Gunalan" <cocacola@tm.net.my>]

rob,

there has been a mix up in the photoshop elements serial nos during
packaging. You will need to provide the scanner serial no and the photoshop
elements serial code to minolta and they will have to contact Minolta Japan
for the correct photoshop elements serial code.

My local Minolta service personnel called me about this and rectified the
problem. It affected a certain batch during production.

- -david

- ----- Original Message -----
From: "Robert McClure" <rmcclure2@woh.rr.com>
To: <leica-users@mejac.palo-alto.ca.us>
Sent: Monday, August 11, 2003 9:25 PM
Subject: Re: [Leica] Minolta DiMage Dual Scan III Scanner--Warning


> Hello,
>
> Here's a a warning for those contemplating purchasing a Dual Scan III
> scanner.   When I received mine, I couldn't get the Photoshop Elements
> software, which comes with the kit, to load on my computer.  I kept
getting
> a code stating that the serial number on the supplied disk was not
correct.
> Minolta would not respond to my requests for help.  Adobe, which makes
> Photoshop, wanted to charge me $39 to diagnose the problem, because the
> software had not been purchased directly from them!  I sent the scanner
back
> for a refund.  If you already have Photoshop, this wouldn't be a problem,
> but I really wanted to use the PS and had paid for it as part of the
> purchase.    In the future,  I'll buy a Nikon Coolscan which, hopefully,
> will have better customer service.
>
> Regards,
> Rob McClure
>
>
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