Archived posting to the Leica Users Group, 2003/08/11
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Hello, Here's a a warning for those contemplating purchasing a Dual Scan III scanner. When I received mine, I couldn't get the Photoshop Elements software, which comes with the kit, to load on my computer. I kept getting a code stating that the serial number on the supplied disk was not correct. Minolta would not respond to my requests for help. Adobe, which makes Photoshop, wanted to charge me $39 to diagnose the problem, because the software had not been purchased directly from them! I sent the scanner back for a refund. If you already have Photoshop, this wouldn't be a problem, but I really wanted to use the PS and had paid for it as part of the purchase. In the future, I'll buy a Nikon Coolscan which, hopefully, will have better customer service. Regards, Rob McClure - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html