Archived posting to the Leica Users Group, 2003/01/22
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Actually, I have also always had a good experience with B&H. I don't know Henry though. It seems to me that when something goes wrong, it is a great business opportunity for the business to KEEP a customer. Sounds funny, but the places that keep my business are the ones that make me happy when something screws up. I know that sometimes things are going to get screwed up. If you handle that situation properly, I'll be happier leaving after the screw up than I would've been leaving if everything was ok in the first place. B&H has always been easy to deal with for me. Granted, I've only bought a couple of cameras and a number of lenses. I'm no pro. But, I like them. Way to go Henry. Frank - -------Original Message------- From: Tom.Henson@bakerbotts.com Sent: 01/21/03 01:51 PM To: leica-users@mejac.palo-alto.ca.us Subject: RE: [Leica] Loose Top Plate on M7 > > I just heard back from Henry at B&H and he has already followed up with two people at Leica USA on this. He seemed every bit as concerned as I and evidently Leica USA is also very intereseted. Henry has assured me that I will be getting a brand new M7, not the one I returned. He even went the extra mile and will refund my shipping cost for sending it back. I thank Henry for his help and applaud the ability of a large company like B&H to please the customer and make it right. I know sometimes dealing with a large company the size of B&H can be frustrating, but making Henry aware of this problem made all the difference. That says a lot about Henry and for B&H. Tom Henson - -----Original Message----- From: Austin Franklin [mailto:darkroom@ix.netcom.com] Sent: Tuesday, January 21, 2003 10:27 AM To: leica-users@mejac.palo-alto.ca.us Subject: RE: [Leica] Loose Top Plate on M7 Tom, > I did not fill out the warranty card (thank goodness) and expect that > B&H should simply send me another new M7 as a replacement. Probably not...someone will take a screwdriver out of their drawer, and tighten the screws and send the same camera back to you. It's an open box, and they can't sell it as new now... Austin - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html