Archived posting to the Leica Users Group, 2002/05/09
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]I had problems with my first Epson 2000P as well. The printer I ordered from Adorama was DOA. I called Epson, and they told me that I was probably doing something wrong. They gave me a list of insultingly moronic suggestions (is it plugged in? did you install the ink cartridges?). I went back and forth with them for over a week when they told me that they would swap it out for a faculty refurbished printer. If I wanted a new one to replace my new one, I would have to get it from Adorama. I called Adorama, who told me that I passed the brief return period (they start counting days from the day you order it, not the day you get it. It took over a week to deliver the printer to me, Epson futzed with me for a week, so my return period was over. I finally took it to a local electronics servicing firm doing Epson work, they sent it back to Epson, and Epson sent me a factory refurbished printer. Neat, huh? I like the Epson 2000P, but will probably never buy another Epson product as long as I live. The competition is just too keen to justify buying something from a company with such poor standards. > My third printer worked like a charm too. My first two were > non-functional. Epson took good care of me though. > > Steve > > Greg J. Lorenzo wrote: > > > Hi Darrell, > > > > Funny you should ask.... I hope you're sitting down. > > > > I purchased my first 2000P in mid January 2002. I brought it home, > > read the instructions, installed the ink cartridges and it immediately > > died. Contacted Epson Tech Support who offered to replace it with a > > refurbished 2000P. I declined and exchanged it at the store for a new > > in box 2000P. > > > > Printer 2 worked just fine up to about a month ago other than being > > rather thirsty for ink. Last week I finally had some time to catch up > > on some color printing, ran some prints only to have every print come > > out in varying shades of purple (for all colors). Contacted Epson > > Support on Wednesday who requested that I replace the ink cartridges > > and run the nozzle cleaning process over a dozen times. Result: all > > prints still came out purple. > > > > Called Epson Support back on Thursday, they sent out a new printer > > which arrived Monday. New printer (number 3 now) arrived NIB but was > > DOA. The print heads would not come over far enough to allow > > installation of the ink cartridges. I again called Epson Support who > > over-nighted me printer number four yesterday. > > > > Printer number four works great with no problems so far. Best color > > printer for under $2000 when it works. Stinks in B&W but I prefer the > > wet darkroom for B&W. > > > > Good luck and I hope you paid with your credit card. > > > > Regards, > > > > Greg > > > > Darrell Jennings wrote: > > > >> I just ordered an Epson 2000P archival printer today. Anyone out > >> there have any experience, tips, problems, > >> cool features, etc. that I should know about? > >> > >> __________________________________________________ > >> Do You Yahoo!? > >> Yahoo! Shopping - Mother's Day is May 12th! > >> http://shopping.yahoo.com > >> -- > >> To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > >> > > > > > > -- > > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > > > > > > > > -- > To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html > - -- To unsubscribe, see http://mejac.palo-alto.ca.us/leica-users/unsub.html