Archived posting to the Leica Users Group, 2002/05/09

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Subject: Re: [Leica] Epson 2000P
From: "Jeffery Smith" <jls@runbox.com>
Date: Thu, 09 May 2002 17:21:20 GMT

All I got from Epson was bad information followed by a cold shoulder. The local warranty repair fellows were far more apologetic and accomodating. My compensation, in the long run, was a compelling sense of what not to buy in the future...Epson.

> About the same amount that Leica pays all of us when a defect forces us to
> return a camera or lens to Leica - for weeks on end.
> 
> At least when a Epson printer fails, Epson ships a new printer out
> immediately, and Epson then waits for the return of the old one. ;-)
> 
> B. D.
> 
> -----Original Message-----
> From: owner-leica-users@mejac.palo-alto.ca.us
> [mailto:owner-leica-users@mejac.palo-alto.ca.us]On Behalf Of Don
> Sent: Thursday, May 09, 2002 11:50 PM
> To: leica-users@mejac.palo-alto.ca.us
> Subject: Re: [Leica] Epson 2000P
> 
> 
> How much did Epson pay you for the time the defective Epson product cost
> you?
> 
> Don R.
> ----- Original Message -----
> From: "Jeffery Smith" <jls@runbox.com>
> To: <leica-users@mejac.palo-alto.ca.us>
> Sent: Thursday, May 09, 2002 8:47 AM
> Subject: Re: [Leica] Epson 2000P
> 
> 
> > I had problems with my first Epson 2000P as well. The printer I
> ordered from Adorama was DOA. I called Epson, and they told me that I
> was probably doing something wrong. They gave me a list of insultingly
> moronic suggestions (is it plugged in? did you install the ink
> cartridges?). I went back and forth with them for over a week when they
> told me that they would swap it out for a faculty refurbished printer.
> If I wanted a new one to replace my new one, I would have to get it from
> Adorama. I called Adorama, who told me that I passed the brief return
> period (they start counting days from the day you order it, not the day
> you get it. It took over a week to deliver the printer to me, Epson
> futzed with me for a week, so my return period was over. I finally took
> it to a local electronics servicing firm doing Epson work, they sent it
> back to Epson, and Epson sent me a factory refurbished printer. Neat,
> huh?
> >
> > I like the Epson 2000P, but will probably never buy another Epson
> product as long as I live. The competition is just too keen to justify
> buying something from a company with such poor standards.
> >
> >
> >
> > > My third printer worked like a charm too. My first two were
> > > non-functional. Epson took good care of me though.
> > >
> > > Steve
> > >
> > > Greg J. Lorenzo wrote:
> > >
> > > > Hi Darrell,
> > > >
> > > > Funny you should ask.... I hope you're sitting down.
> > > >
> > > > I purchased my first 2000P in mid January 2002. I brought it home,
> > > > read the instructions, installed the ink cartridges and it
> immediately
> > > > died. Contacted Epson Tech Support who offered to replace it with
> a
> > > > refurbished 2000P. I declined and exchanged it at the store for a
> new
> > > > in box 2000P.
> > > >
> > > > Printer 2 worked just fine up to about a month ago other than
> being
> > > > rather thirsty for ink. Last week I finally had some time to catch
> up
> > > > on some color printing, ran some prints only to have every print
> come
> > > > out in varying shades of purple (for all colors). Contacted Epson
> > > > Support on Wednesday who requested that I replace the ink
> cartridges
> > > > and run the nozzle cleaning process over a dozen times. Result:
> all
> > > > prints still came out purple.
> > > >
> > > > Called Epson Support back on Thursday, they sent out a new printer
> > > > which arrived Monday. New printer (number 3 now) arrived NIB but
> was
> > > > DOA. The print heads would not come over far enough to allow
> > > > installation of the ink cartridges. I again called Epson Support
> who
> > > > over-nighted me printer number four yesterday.
> > > >
> > > > Printer number four works great with no problems so far. Best
> color
> > > > printer for under $2000 when it works. Stinks in B&W but I prefer
> the
> > > > wet darkroom for B&W.
> > > >
> > > > Good luck and I hope you paid with your credit card.
> > > >
> > > > Regards,
> > > >
> > > > Greg
> > > >
> > > > Darrell Jennings wrote:
> > > >
> > > >> I just ordered an Epson 2000P archival printer today. Anyone out
> > > >> there have any experience, tips, problems,
> > > >> cool features, etc. that I should know about?
> > > >>
> > > >> __________________________________________________
> > > >> Do You Yahoo!?
> > > >> Yahoo! Shopping - Mother's Day is May 12th!
> > > >> http://shopping.yahoo.com
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> > >
> > >
> > >
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