Archived posting to the Leica Users Group, 2002/05/09

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Subject: Re: [Leica] Epson 2000P
From: "Don" <don.ro@verizon.net>
Date: Thu, 9 May 2002 22:49:41 -0500
References: <E175oG6-0006Xb-00@pluto2.runbox.com>

How much did Epson pay you for the time the defective Epson product cost
you?

Don R.
- ----- Original Message -----
From: "Jeffery Smith" <jls@runbox.com>
To: <leica-users@mejac.palo-alto.ca.us>
Sent: Thursday, May 09, 2002 8:47 AM
Subject: Re: [Leica] Epson 2000P


> I had problems with my first Epson 2000P as well. The printer I
ordered from Adorama was DOA. I called Epson, and they told me that I
was probably doing something wrong. They gave me a list of insultingly
moronic suggestions (is it plugged in? did you install the ink
cartridges?). I went back and forth with them for over a week when they
told me that they would swap it out for a faculty refurbished printer.
If I wanted a new one to replace my new one, I would have to get it from
Adorama. I called Adorama, who told me that I passed the brief return
period (they start counting days from the day you order it, not the day
you get it. It took over a week to deliver the printer to me, Epson
futzed with me for a week, so my return period was over. I finally took
it to a local electronics servicing firm doing Epson work, they sent it
back to Epson, and Epson sent me a factory refurbished printer. Neat,
huh?
>
> I like the Epson 2000P, but will probably never buy another Epson
product as long as I live. The competition is just too keen to justify
buying something from a company with such poor standards.
>
>
>
> > My third printer worked like a charm too. My first two were
> > non-functional. Epson took good care of me though.
> >
> > Steve
> >
> > Greg J. Lorenzo wrote:
> >
> > > Hi Darrell,
> > >
> > > Funny you should ask.... I hope you're sitting down.
> > >
> > > I purchased my first 2000P in mid January 2002. I brought it home,
> > > read the instructions, installed the ink cartridges and it
immediately
> > > died. Contacted Epson Tech Support who offered to replace it with
a
> > > refurbished 2000P. I declined and exchanged it at the store for a
new
> > > in box 2000P.
> > >
> > > Printer 2 worked just fine up to about a month ago other than
being
> > > rather thirsty for ink. Last week I finally had some time to catch
up
> > > on some color printing, ran some prints only to have every print
come
> > > out in varying shades of purple (for all colors). Contacted Epson
> > > Support on Wednesday who requested that I replace the ink
cartridges
> > > and run the nozzle cleaning process over a dozen times. Result:
all
> > > prints still came out purple.
> > >
> > > Called Epson Support back on Thursday, they sent out a new printer
> > > which arrived Monday. New printer (number 3 now) arrived NIB but
was
> > > DOA. The print heads would not come over far enough to allow
> > > installation of the ink cartridges. I again called Epson Support
who
> > > over-nighted me printer number four yesterday.
> > >
> > > Printer number four works great with no problems so far. Best
color
> > > printer for under $2000 when it works. Stinks in B&W but I prefer
the
> > > wet darkroom for B&W.
> > >
> > > Good luck and I hope you paid with your credit card.
> > >
> > > Regards,
> > >
> > > Greg
> > >
> > > Darrell Jennings wrote:
> > >
> > >> I just ordered an Epson 2000P archival printer today. Anyone out
> > >> there have any experience, tips, problems,
> > >> cool features, etc. that I should know about?
> > >>
> > >> __________________________________________________
> > >> Do You Yahoo!?
> > >> Yahoo! Shopping - Mother's Day is May 12th!
> > >> http://shopping.yahoo.com
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> > >>
> > >
> > >
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> > >
> >
> >
> >
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>
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In reply to: Message from "Jeffery Smith" <jls@runbox.com> (Re: [Leica] Epson 2000P)