Archived posting to the Leica Users Group, 2002/05/09

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Subject: Re: [Leica] Epson 2000P
From: S Dimitrov <sld@earthlink.net>
Date: Thu, 09 May 2002 07:39:03 -0700
References: <E175oG6-0006Xb-00@pluto2.runbox.com>

Epson is literally a few exits off the FWY from me in Long Beach, CA.
One day, on the way back to the house I decided to drop in, mid
afternoon, to see their product samples and talk to a product person. I
was essentially told to take a walk. No showroom, no one is ever
available for a drop-in, and no literature. I was told to see a
distributor for a demonstration. That's easier said and done in Southern
California where the sales staffs known little to next to nothing, other
than pressing the button on the Epson for a "demo." After that misstep,
I'm hesitating about getting an Epson. The comments on the LUG are not
making the decision any easier.
Slobodan Dimitrov


Jeffery Smith wrote:
> 
> I had problems with my first Epson 2000P as well. The printer I ordered from Adorama was DOA. I called Epson, and they told me that I was probably doing something wrong. They gave me a list of insultingly moronic suggestions (is it plugged in? did you install the ink cartridges?). I went back and forth with them for over a week when they told me that they would swap it out for a faculty refurbished printer. If I wanted a new one to replace my new one, I would have to get it from Adorama. I called Adorama, who told me that I passed the brief return period (they start counting days from the day you order it, not the day you get it. It took over a week to deliver the printer to me, Epson futzed with me for a week, so my return period was over. I finally took it to a local electronics servicing firm doing Epson work, they sent it back to Epson, and Epson sent me a factory refurbished printer. Neat, huh?
> 
> I like the Epson 2000P, but will probably never buy another Epson product as long as I live. The competition is just too keen to justify buying something from a company with such poor standards.
> 
> > My third printer worked like a charm too. My first two were
> > non-functional. Epson took good care of me though.
> >
> > Steve
> >
> > Greg J. Lorenzo wrote:
> >
> > > Hi Darrell,
> > >
> > > Funny you should ask.... I hope you're sitting down.
> > >
> > > I purchased my first 2000P in mid January 2002. I brought it home,
> > > read the instructions, installed the ink cartridges and it immediately
> > > died. Contacted Epson Tech Support who offered to replace it with a
> > > refurbished 2000P. I declined and exchanged it at the store for a new
> > > in box 2000P.
> > >
> > > Printer 2 worked just fine up to about a month ago other than being
> > > rather thirsty for ink. Last week I finally had some time to catch up
> > > on some color printing, ran some prints only to have every print come
> > > out in varying shades of purple (for all colors). Contacted Epson
> > > Support on Wednesday who requested that I replace the ink cartridges
> > > and run the nozzle cleaning process over a dozen times. Result: all
> > > prints still came out purple.
> > >
> > > Called Epson Support back on Thursday, they sent out a new printer
> > > which arrived Monday. New printer (number 3 now) arrived NIB but was
> > > DOA. The print heads would not come over far enough to allow
> > > installation of the ink cartridges. I again called Epson Support who
> > > over-nighted me printer number four yesterday.
> > >
> > > Printer number four works great with no problems so far. Best color
> > > printer for under $2000 when it works. Stinks in B&W but I prefer the
> > > wet darkroom for B&W.
> > >
> > > Good luck and I hope you paid with your credit card.
> > >
> > > Regards,
> > >
> > > Greg
> > >
> > > Darrell Jennings wrote:
> > >
> > >> I just ordered an Epson 2000P archival printer today. Anyone out
> > >> there have any experience, tips, problems,
> > >> cool features, etc. that I should know about?
> > >>
> > >> __________________________________________________
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> 
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Replies: Reply from Tina Manley <images@InfoAve.Net> (Re: [Leica] Epson 2000P, An update and another ?)
In reply to: Message from "Jeffery Smith" <jls@runbox.com> (Re: [Leica] Epson 2000P)