Archived posting to the Leica Users Group, 2000/09/27

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Subject: Re: [Leica] B&H Should Respond To This Message
From: Bill Grimwood <Bill@grimwood.net>
Date: Wed, 27 Sep 2000 16:12:26 -0500
References: <B5F76995.22F6%john@pinkheadedbug.com> <39D20291.4F617B92@rabiner.cncoffice.com>

When something like this happens I send it back and address my letter and
the package to "THE HEAD IDIOT".  This has so far never failed to get a
quick and satisfactory result.

Bill

At 08:58 AM 9/27/00 -0700, you wrote:
>Mark Rabiner wrote:
>
>> I've dealt with B&H for decades and this ain't them.
>
>I've also dealt with B&H for a while and been pretty happy with them.
>
>UNTIL THIS MONTH, I ordered 2 B&W filters for my boss: 55mm and 60mm MC
polarizers. I
>received the 60mm in new condition, 55mm with scratches and cleaning
marks. I called
>them and were asked to send back for replacement. One week later, they
sent me the
>same filter with scratches and cleaning marks! To avoid hassles, I decided
to keep
>the filter for my self and bought another one for my boss.
>
>This is by no mean to hurt B&H. But to alert its management team to check
and clean
>its house once in a while.
>
>

In reply to: Message from John Brownlow <john@pinkheadedbug.com> (Re: [Leica] B&H Should Respond To This Message)
Message from Mark Rabiner <mark@rabiner.cncoffice.com> (Re: [Leica] B&H Should Respond To This Message)