Archived posting to the Leica Users Group, 1999/01/10

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Subject: Re: [Leica] Back to the drawing----
From: Walter S Delesandri <>
Date: Sun, 10 Jan 1999 18:09:39 -0600 (CST)

Mr. FBrunelle,
Count me in.  We hashed over this subject recently, and it is 
EXTREMELY offensive....When you market yourself as an elitist 
company, advertise yourself to the "best" clientele (i.e., those 
with both money AND breeding :), and charge the damndest prices 
I've ever seen on 35mm gear, then you BETTER not have a ton of 
failures (still looking for that percentage!).  And when they 
fail, you better kiss some quick ass getting things righted.
At least adjust the damn rangefinders, if nothing else.

And don't bother (THIS time) sending me e-mails looking for sympathy
for the poor, small, company trying to make ends meet.....that dog
don't hunt here in Texas.  The LEAST they could do is hire 
a couple of retirees here in the US to check the goddamn cameras
before they get to the dealers.  I'll find you a couple......

I'm sorry, Alastair, about your trouble......I'd blame it on 
being an -R-, but as we know, they're having trouble getting 
the Ms to focus, too.  Jesus, you'd think that after this long 
building the same damn chassis they'd be able to do it....Shit, I'm 
an idiot and I can get it right......
Please quote freely for your correspondence :)


Jan 1999 wrote:

> Maybe...just maybe, we could altogether right a complaint to Leica in
> Alastair's name.  I mean seperate we might not amount to an Algado or an HCB
> but together, the LUG, they could start to understand that we have somewhat of
> a purchasing power.  I am not for trouble but after all we buy their product
> and we spend hours a week writing and talking about it, and marketing it for
> them.  Somehow in the 90's and now close to the millenium doesn't "customer
> satisfaction" amounts to something?
> I've been on the LUG for quite a while now and to tell you the truth I am
> truly fed up to hear that Leica inc. does not seem to take its customer more
> seriously than that.  I have my own business and if I had been as "nonchalant"
> with my customers I don't think I'd still be in business today.  
> I don't know if they need some business reengineering but they sure could use
> some help from us in that so called "customer service" department. Jus a
> tought...what do you think?
> Francois
> In a message dated 1/10/99 4:49:11 PM Eastern Standard Time,
> writes:
> << frankly I don't think they give a flying hoop! Unless of course you
>  happen to be HCB or Salgado. Then I bet Leica would be falling all over
>  themselves to fix everything as fast as possible.  But the ordinary every
>  day photographer like us on the LUG they just shrug their shoulders and
>  carry on.
>   >>