Archived posting to the Leica Users Group, 1999/01/10

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Subject: Re: [Leica] Back to the drawing----
From: "Robert G. Stevens" <>
Date: Sun, 10 Jan 1999 21:08:57 -0400


I think a lot of this service quality problem lies with the distributor.
Each country has a distributor for Leica products, and as part of that
priviledge they are to service and support the product.  If Alistairs
distributor did not replace his R8, Leica is not to blame. The distributor
probably took the stance that he would not replace it unless he was sure
leica would compensate them.  Leica may have this type of thing built into
the distributors contract, but the distributor does not want to spend the
money on Allistair.



At 06:31 PM 1/10/99 EST, you wrote:
>I've been on the LUG for quite a while now and to tell you the truth I am
>truly fed up to hear that Leica inc. does not seem to take its customer more
>seriously than that.  I have my own business and if I had been as
>with my customers I don't think I'd still be in business today.  
>I don't know if they need some business reengineering but they sure could use
>some help from us in that so called "customer service" department. Jus a
>tought...what do you think?
>In a message dated 1/10/99 4:49:11 PM Eastern Standard Time,
> writes: