Archived posting to the Leica Users Group, 1996/07/29
[Author Prev] [Author Next] [Thread Prev] [Thread Next] [Author Index] [Topic Index] [Home] [Search]Cameras <Cameras@ix.netcom.com> wrote:"What about th eir repair service...that's been the subject of recent discussions here. . . ." I think I contributed to the discussion of Leica's repair service. About two weeks ago I reported on my experience To summarize, work estimated to take four weeks took ten and altough the work was overall very satisfactory there was lint left behind in the veiwfinder. After hearing from many of you I decided that I was not being too picky and contacted Leica and sent the camera back to have the lint removed. Eric Welch even suggested I request immediate turn arround. I did not specifically request that, but Leica responded as if I had. I recived my camera back on Friday (27 July) exactly on week after the day I'd shipped it. It was clean and aside from the fact that I wish it had been so in the first palce I am completely satisfied with their response. I also recieved an E_mail from the service department expressing regret for the problem. Evidently some recent losses in technical personnel has left Leica USA shorthanded in the repair department. G. A. Stahl