[Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

Fri Oct 7 09:34:19 PDT 2016

> On Oct 7, 2016, at 9:19 AM, Sonny Carter <sonc.hegr at gmail.com> wrote:
> 
> It took my M9 eight weeks from Natchitoches to New Jersey to Natchitoches
> for sensor replacement.   I'm not thinking that I'm a "big ownership" guy.

you have just now been demoted. Beware, the next time it will take 4 months.

steve

> 
> On Fri, Oct 7, 2016 at 10:59 AM, Steve Barbour <steve.barbour at gmail.com>
> wrote:
> 
>> It appears possible that a big ownership history moves one to the front of
>> the line.
>> 
>> 
>> On Fri, Oct 7, 2016 at 8:44 AM, John McMaster <john at mcmaster.fr> wrote:
>> 
>>> I suspect that it  is more than an hour or two's work plus there is
>>> probably quite a backlog.... I regard it as a free CLA and calibration
>>> since they have to dismantle the whole camera effectively.
>>> 
>>> All my Leica kit is registered on http://en.members-2014.leica-
>>> camera.com/Members-Area When I first sent an item in France they must
>>> have looked at what I own (via serial number) as my logon changed from
>> just
>>> a name to my French email with a different password, not sure if that has
>>> any effect on priority.
>>> 
>>> john
>>> 
>>> 
>>> -----Original Message-----
>>> 
>>>> On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote:
>>>> 
>>>> The sensor replacements were about 8 weeks each, the AF motor is  three
>>> weeks door to door. Not ideal but the sensors hopefully will not need
>>> replaced again, AF motor in S lenses is still not sorted but is
>> apparently
>>> high priority in Wetzlar. All these times are direct (UPS labels sent out
>>> from Leica) from France to Wetzlar with return direct to me rather than
>> via
>>> French distributor.
>>> 
>>> 
>>> it is terrific that you and Tina receive such good service. The fact that
>>> the rest of us do not is beyond intolerable and it is unacceptable. One
>>> might ask, why 8 weeks for a job that perhaps takes an hour or two?
>> Really
>>> I don’t get it, except most of the time involved is not work time. My
>> first
>>> sensor replacement in Germany took months until a friend I spoke with
>>> requested action, then it took a week. I just sent my M9 to NJ for the
>> same
>>> job.
>>> 
>>> 
>>> steve
>>>> 
>>>> john
>>>> 
>>>> -----Original Message-----
>>>> 
>>>> 
>>>> 
>>>>> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote:
>>>>> 
>>>>> Trying to work out where your hold-up is, Solms/Wetzlar have sent my
>>> kit back within a day or so of completion. In the last 12 months, three
>>> sensors (M9, original Monochrom and S2-P, plus currently on my third S AF
>>> failure), all carried out free including shipping…..
>>>> 
>>>> 
>>>> 
>>>> that is the way it should be, how long did it take?  I wonder why the
>>> enormous difference in the service different people have received. Leica
>>> needs to look into this and correct it.
>>>> 
>>>> 
>>>> steve
>>>> 
>>>> 
>>>> 
>>>>> 
>>>>> john
>>>>> 
>>>>> -----Original Message-----
>>>>> 
>>>>> John.. are you REALLY willing to pull my chain when I am basically
>>> exploding over this issue?????
>>>>> 
>>>>> Really????????????
>>>>> 
>>>>> Frank Filippone
>>>>> Red735i at verizon.net
>>>>> 
>>>>> 
>>>>> -----Original Message-----
>>>>> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On
>>> Behalf Of John McMaster
>>>>> Sent: Thursday, October 06, 2016 1:58 PM
>>>>> To: Leica Users Group
>>>>> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or
>>> SHOULD NOT use Leica......
>>>>> 
>>>>> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week
>>> turnaround door to door....
>>>>> 
>>>>> john
>>>>> 
>>>>> -----Original Message-----
>>>>> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On
>>> Behalf Of Frank Filippone
>>>>> Sent: Thursday, 6 October 2016 8:57 p.m.
>>>>> To: 'Leica Users Group'
>>>>> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD
>>> NOT use Leica......
>>>>> 
>>>>> My M9 is STILL at Leica….
>>>>> 
>>>>> 2 weeks ago Tuesday I was told it would ship that day.
>>>>> 
>>>>> Waited a week, checked, and they were going to ship it THAT day
>>>>> 
>>>>> Checked yesterday, it will ship that day
>>>>> 
>>>>> Today, it is still at Leica and will ship today……
>>>>> 
>>>>> 
>>>>> 
>>>>> It is like the old joke… Free Beer.. Manana
>>>>> 
>>>>> 
>>>>> 
>>>>> Today’s story is that I will get  tracker number this afternoon…..
>>>>> 
>>>>> 
>>>>> 
>>>>> I made 4 calls today to reach someone.. the previous “record” was 10
>>> calls….
>>>>> 
>>>>> 
>>>>> 
>>>>> And you wonder why only (who cares if it is an exaggeration….!) rich
>>> amateurs can afford Leica???????  Pros can not be bothered with the
>>> hassle…..
>>>>> 
>>>>> 
>>>>> 
>>>>> It is not a matter of not having a camera to shoot with ( the A7 and
>>> the MM can do the job)
>>>>> 
>>>>> It is MY camera, and I want it back…..
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> As an amateur, I am entitled to absolutely NO special service…..  no
>>> rush, no nada.
>>>>> 
>>>>> The camera was sent to Leica on July 8.  In case you are going to
>>> calculate, that is 3 months.
>>>>> 
>>>>> It has been sitting on the shelf at Leica, repaired, for at least a
>>> week, probably 2 weeks….
>>>>> 
>>>>> 
>>>>> 
>>>>> The problem was that the glass cover plate over the sensor fell off…
>>> loose….  On the 8th day of a 42 day vacation.
>>>>> 
>>>>> 
>>>>> 
>>>>> Please. No comments on how you got your Leica back in 4 seconds, all
>>> fixed, from a basket case of screws nuts and bolts…..
>>>>> 
>>>>> 
>>>>> 
>>>>> My previous experience was an M6 sent on for repair, and when it got
>>> back, the body case was so badly bent that a film cassette would not fit…
>>>>> 
>>>>> 
>>>>> 
>>>>> Are these guys really serious about getting market share?
>>>>> 
>>>>> 
>>>>> 
>>>>> If you NEED to have your camera functional, maybe a Nikon or Canon
>>> really is a better choice….
>>>>> 
>>>>> 
>>>>> 
>>>>> Rant off.
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> Frank Filippone
>>>>> 
>>>>> Red735i at verizon.net
>>>>> 
>>> 
>>> 
>>> _______________________________________________
>>> Leica Users Group.
>>> See http://leica-users.org/mailman/listinfo/lug for more information
>> 
>> 
>> 
>> 
>> --
>> Steve
>> 
>> _______________________________________________
>> Leica Users Group.
>> See http://leica-users.org/mailman/listinfo/lug for more information
>> 
> 
> 
> 
> -- 
> Regards,
> 
> Sonny
> http://sonc.com/look/
> Natchitoches, Louisiana
> 1714
> Oldest Permanent Settlement in the Louisiana Purchase
> 
> USA
> 
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information