[Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

[Sonny Carter]

It took my M9 eight weeks from Natchitoches to New Jersey to Natchitoches
for sensor replacement.   I'm not thinking that I'm a "big ownership" guy.

On Fri, Oct 7, 2016 at 10:59 AM, Steve Barbour <steve.barbour at gmail.com>
wrote:

> It appears possible that a big ownership history moves one to the front of
> the line.
>
>
> On Fri, Oct 7, 2016 at 8:44 AM, John McMaster <john at mcmaster.fr> wrote:
>
> > I suspect that it  is more than an hour or two's work plus there is
> > probably quite a backlog.... I regard it as a free CLA and calibration
> > since they have to dismantle the whole camera effectively.
> >
> > All my Leica kit is registered on http://en.members-2014.leica-
> > camera.com/Members-Area When I first sent an item in France they must
> > have looked at what I own (via serial number) as my logon changed from
> just
> > a name to my French email with a different password, not sure if that has
> > any effect on priority.
> >
> > john
> >
> >
> > -----Original Message-----
> >
> > > On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote:
> > >
> > > The sensor replacements were about 8 weeks each, the AF motor is  three
> > weeks door to door. Not ideal but the sensors hopefully will not need
> > replaced again, AF motor in S lenses is still not sorted but is
> apparently
> > high priority in Wetzlar. All these times are direct (UPS labels sent out
> > from Leica) from France to Wetzlar with return direct to me rather than
> via
> > French distributor.
> >
> >
> > it is terrific that you and Tina receive such good service. The fact that
> > the rest of us do not is beyond intolerable and it is unacceptable. One
> > might ask, why 8 weeks for a job that perhaps takes an hour or two?
> Really
> > I don’t get it, except most of the time involved is not work time. My
> first
> > sensor replacement in Germany took months until a friend I spoke with
> > requested action, then it took a week. I just sent my M9 to NJ for the
> same
> > job.
> >
> >
> > steve
> > >
> > > john
> > >
> > > -----Original Message-----
> > >
> > >
> > >
> > >> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote:
> > >>
> > >> Trying to work out where your hold-up is, Solms/Wetzlar have sent my
> > kit back within a day or so of completion. In the last 12 months, three
> > sensors (M9, original Monochrom and S2-P, plus currently on my third S AF
> > failure), all carried out free including shipping…..
> > >
> > >
> > >
> > > that is the way it should be, how long did it take?  I wonder why the
> > enormous difference in the service different people have received. Leica
> > needs to look into this and correct it.
> > >
> > >
> > > steve
> > >
> > >
> > >
> > >>
> > >> john
> > >>
> > >> -----Original Message-----
> > >>
> > >> John.. are you REALLY willing to pull my chain when I am basically
> > exploding over this issue?????
> > >>
> > >> Really????????????
> > >>
> > >> Frank Filippone
> > >> Red735i at verizon.net
> > >>
> > >>
> > >> -----Original Message-----
> > >> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On
> > Behalf Of John McMaster
> > >> Sent: Thursday, October 06, 2016 1:58 PM
> > >> To: Leica Users Group
> > >> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or
> > SHOULD NOT use Leica......
> > >>
> > >> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week
> > turnaround door to door....
> > >>
> > >> john
> > >>
> > >> -----Original Message-----
> > >> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On
> > Behalf Of Frank Filippone
> > >> Sent: Thursday, 6 October 2016 8:57 p.m.
> > >> To: 'Leica Users Group'
> > >> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD
> > NOT use Leica......
> > >>
> > >> My M9 is STILL at Leica….
> > >>
> > >> 2 weeks ago Tuesday I was told it would ship that day.
> > >>
> > >> Waited a week, checked, and they were going to ship it THAT day
> > >>
> > >> Checked yesterday, it will ship that day
> > >>
> > >> Today, it is still at Leica and will ship today……
> > >>
> > >>
> > >>
> > >> It is like the old joke… Free Beer.. Manana
> > >>
> > >>
> > >>
> > >> Today’s story is that I will get  tracker number this afternoon…..
> > >>
> > >>
> > >>
> > >> I made 4 calls today to reach someone.. the previous “record” was 10
> > calls….
> > >>
> > >>
> > >>
> > >> And you wonder why only (who cares if it is an exaggeration….!) rich
> > amateurs can afford Leica???????  Pros can not be bothered with the
> > hassle…..
> > >>
> > >>
> > >>
> > >> It is not a matter of not having a camera to shoot with ( the A7 and
> > the MM can do the job)
> > >>
> > >> It is MY camera, and I want it back…..
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> As an amateur, I am entitled to absolutely NO special service…..  no
> > rush, no nada.
> > >>
> > >> The camera was sent to Leica on July 8.  In case you are going to
> > calculate, that is 3 months.
> > >>
> > >> It has been sitting on the shelf at Leica, repaired, for at least a
> > week, probably 2 weeks….
> > >>
> > >>
> > >>
> > >> The problem was that the glass cover plate over the sensor fell off…
> > loose….  On the 8th day of a 42 day vacation.
> > >>
> > >>
> > >>
> > >> Please. No comments on how you got your Leica back in 4 seconds, all
> > fixed, from a basket case of screws nuts and bolts…..
> > >>
> > >>
> > >>
> > >> My previous experience was an M6 sent on for repair, and when it got
> > back, the body case was so badly bent that a film cassette would not fit…
> > >>
> > >>
> > >>
> > >> Are these guys really serious about getting market share?
> > >>
> > >>
> > >>
> > >> If you NEED to have your camera functional, maybe a Nikon or Canon
> > really is a better choice….
> > >>
> > >>
> > >>
> > >> Rant off.
> > >>
> > >>
> > >>
> > >>
> > >>
> > >> Frank Filippone
> > >>
> > >> Red735i at verizon.net
> > >>
> >
> >
> > _______________________________________________
> > Leica Users Group.
> > See http://leica-users.org/mailman/listinfo/lug for more information
>
>
>
>
> --
> Steve
>
> _______________________________________________
> Leica Users Group.
> See http://leica-users.org/mailman/listinfo/lug for more information
>



-- 
Regards,

Sonny
http://sonc.com/look/
Natchitoches, Louisiana
1714
Oldest Permanent Settlement in the Louisiana Purchase

USA