[Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

[Frank Filippone]

John.. that is a good idea... I think I shall register all my lenses and cameras.... maybe next time I will get better service.....   

Of course, this is in NJ, while your repairs were all done in Germany......

Frank Filippone
Red735i at verizon.net


-----Original Message-----
From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On Behalf Of John McMaster
Sent: Friday, October 07, 2016 8:44 AM
To: Leica Users Group
Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......

I suspect that it  is more than an hour or two's work plus there is probably quite a backlog.... I regard it as a free CLA and calibration since they have to dismantle the whole camera effectively.

All my Leica kit is registered on http://en.members-2014.leica-camera.com/Members-Area When I first sent an item in France they must have looked at what I own (via serial number) as my logon changed from just a name to my French email with a different password, not sure if that has any effect on priority.

john


-----Original Message-----

> On Oct 7, 2016, at 7:49 AM, John McMaster <john at mcmaster.fr> wrote:
> 
> The sensor replacements were about 8 weeks each, the AF motor is  three weeks door to door. Not ideal but the sensors hopefully will not need replaced again, AF motor in S lenses is still not sorted but is apparently high priority in Wetzlar. All these times are direct (UPS labels sent out from Leica) from France to Wetzlar with return direct to me rather than via French distributor.


it is terrific that you and Tina receive such good service. The fact that the rest of us do not is beyond intolerable and it is unacceptable. One might ask, why 8 weeks for a job that perhaps takes an hour or two? Really I don’t get it, except most of the time involved is not work time. My first sensor replacement in Germany took months until a friend I spoke with requested action, then it took a week. I just sent my M9 to NJ for the same job.


steve
> 
> john
> 
> -----Original Message-----
> 
> 
> 
>> On Oct 7, 2016, at 12:09 AM, John McMaster <john at mcmaster.fr> wrote:
>> 
>> Trying to work out where your hold-up is, Solms/Wetzlar have sent my kit back within a day or so of completion. In the last 12 months, three sensors (M9, original Monochrom and S2-P, plus currently on my third S AF failure), all carried out free including shipping…..
> 
> 
> 
> that is the way it should be, how long did it take?  I wonder why the enormous difference in the service different people have received. Leica needs to look into this and correct it.
> 
> 
> steve
> 
> 
> 
>> 
>> john
>> 
>> -----Original Message-----
>> 
>> John.. are you REALLY willing to pull my chain when I am basically exploding over this issue?????
>> 
>> Really????????????
>> 
>> Frank Filippone
>> Red735i at verizon.net
>> 
>> 
>> -----Original Message-----
>> From: LUG [mailto:lug-bounces+red735i=verizon.net at leica-users.org] On Behalf Of John McMaster
>> Sent: Thursday, October 06, 2016 1:58 PM
>> To: Leica Users Group
>> Subject: Re: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
>> 
>> Leica Wetzlar or NJ? I had my M9 sensor replaced on an eight week turnaround door to door....
>> 
>> john
>> 
>> -----Original Message-----
>> From: LUG [mailto:lug-bounces+john=mcmaster.fr at leica-users.org] On Behalf Of Frank Filippone
>> Sent: Thursday, 6 October 2016 8:57 p.m.
>> To: 'Leica Users Group'
>> Subject: [Leica] Why Pros in general and us mateurs do NOT or SHOULD NOT use Leica......
>> 
>> My M9 is STILL at Leica….
>> 
>> 2 weeks ago Tuesday I was told it would ship that day.
>> 
>> Waited a week, checked, and they were going to ship it THAT day
>> 
>> Checked yesterday, it will ship that day
>> 
>> Today, it is still at Leica and will ship today……
>> 
>> 
>> 
>> It is like the old joke… Free Beer.. Manana
>> 
>> 
>> 
>> Today’s story is that I will get  tracker number this afternoon…..
>> 
>> 
>> 
>> I made 4 calls today to reach someone.. the previous “record” was 10 calls….
>> 
>> 
>> 
>> And you wonder why only (who cares if it is an exaggeration….!) rich amateurs can afford Leica???????  Pros can not be bothered with the hassle…..
>> 
>> 
>> 
>> It is not a matter of not having a camera to shoot with ( the A7 and the MM can do the job)
>> 
>> It is MY camera, and I want it back…..
>> 
>> 
>> 
>> 
>> 
>> As an amateur, I am entitled to absolutely NO special service…..  no rush, no nada.
>> 
>> The camera was sent to Leica on July 8.  In case you are going to calculate, that is 3 months.
>> 
>> It has been sitting on the shelf at Leica, repaired, for at least a week, probably 2 weeks….
>> 
>> 
>> 
>> The problem was that the glass cover plate over the sensor fell off… loose….  On the 8th day of a 42 day vacation.
>> 
>> 
>> 
>> Please. No comments on how you got your Leica back in 4 seconds, all fixed, from a basket case of screws nuts and bolts…..
>> 
>> 
>> 
>> My previous experience was an M6 sent on for repair, and when it got back, the body case was so badly bent that a film cassette would not fit… 
>> 
>> 
>> 
>> Are these guys really serious about getting market share?
>> 
>> 
>> 
>> If you NEED to have your camera functional, maybe a Nikon or Canon really is a better choice…. 
>> 
>> 
>> 
>> Rant off.
>> 
>> 
>> 
>> 
>> 
>> Frank Filippone
>> 
>> Red735i at verizon.net
>> 


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